mliki besma

css advisor, care global solutions eu

About

My first real work experience, was with Vistaprint as a UK customer care. After two years of experience, I can say that I am someone who not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills .I am a “go-getter" who persistently follows up until a problem is fully resolved. Throughout my different work experiences,I have come to gain knowledge on how to respond efficiently to any customer inquiries. I have also developed excellent communication skills and enjoy working in an interactive environment. In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I can comfortably work as part of a team, multi-tasking, prioritizing and coordinating several activities at once. My key strength is being able to take control of a situation and resolve it with the minimal amount of disruption to normal business operations. I am positive that I will have much success in my life.

Country

united states

City

sioux falls

Industry

internet

Skill

marketing par e mail, customer services, training, payment investigation, refund process, shipping coordination, escalations, troubleshooting, design, microsoft excel, microsoft word, research, powerpoint, sales, photoshop, promotion commerciale, parler en public, vente, marketing social, e commerce, email marketing, website builder, chat skills

Experience

css advisor, care global solutions eu

vistaprint

2017-8 - Present · 9 yrs 2 mos

sales marketing assistant

etablissement de ventes en gros

2011-2 - 2011-3 · 2 mos

* Business strategy consulting * Business plans Development * Sales development strategies * Accomplishes marketing and organization mission by completing related results as needed

uk customer specialist

vistaprint

2013-10 - 2015-2 · 1 yr 5 mos

* Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner * Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures * Using appropriate systems and available resources as necessary to assist in responding to each request * Supporting and providing information to all internal and external customers in a professional and courteous manner * Participating in cross-functional communications and meetings to support the team/domain/center Performing additional responsibilities as required

dss uk

vistaprint

2012-9 - 2013-10 · 1 yr 2 mos

advisor, cares sers chez vistaprint

vistaprint

2015-2 - Present · 11 yrs 8 mos

Advisor, CARES SERS chez Vistaprint at Vistaprint

Education

marketing

2009-1 - 2011-1 · 2 yrs 1 mo

writing

2013-1 - 2013-1 · 1 mo

marketing

2013-1 - 2013-1 · 1 mo

Activities and Societies: How to manipulate the customer How to handle complaint How to make successful sale How to create a good atmosphere and suitable condition to work

communication

2010-1 - 2010-1 · 1 mo

Activities and Societies: Communication with native english speakers (USA/UK) Phonetic courses Workshops