Moon Kang

● Provide executive level support to the CEO in the management of the company. ● Act as a main point of contact for vendors, manufacturers and subcontractors and maintain good business relationships. ● Negotiate with major manufacturers (LG, Samsung, Electrolux, GE, Midea) and extended warranty companies regarding contract rates according to current market values. ● Oversee daily operations of the local branch in an office with more than 15 employees. ● Direct over 18 branch locations across the country and ensure proper adherence to company policies. ● Responsible for hiring, training and managing the overall performance of each department. ● Supervise management of inventory and ensure accurate records of incoming/outgoing parts. ● Provide technical support for field service engineers and ensure work orders are completed in a timely fashion. ● Increase first time repair visits by implementing new scheduling and triaging procedures.

● Responsible for repairing and troubleshooting major home appliances including washers, dryers, refrigerators, ranges, ovens, and microwaves. ● Performed repairs and parts replacement in accordance to manufacturer's standards and warranty policies. ● Knowledgeable in the safe handling of refrigerants and experienced in performing sealed system repairs on R600 and R134 refrigerators. ● Stayed up to date with the latest technical knowledge and skills to perform jobs more efficiently. ● Maintained and stocked company work truck with parts in order to provide the highest quality work while on site. ● Updated service reports daily in order to accurately keep customers and office up to date on job status/service performed/follow ups/labor hours/travel hours for every job assigned. ● Trained and mentored new apprentices in appliance repair techniques and safety standards. ● Provided exceptional customer service and customer education in the care and maintenance of their appliance.