mitch gross

Worked on Astronaut Academy and the NASA MMO - Astronaut: Moon, Mars & Beyond

Created print designs, corporate presentations, multimedia CD-ROMs and websites. Provided quality assurance and technical support services and training. Major Clients included BarnesandNoble.com, Ocean Spray, Gillette, CMP Media, National Audubon Society, Acclaim, Alvin Ailey American Dance Theater, Great Performance Tours, Civilization Magazine, Educate America, Games-Online, Aubrey G. Lanston and Co.

Developed websites and banner ads. Edited audio and video clips. Managed design team. Recruited, trained and mentored interns.

Specializing in community, social media, marketing, PR and crowdfunding. Clients include: WisdomTools, Project Whitecard, Mobile Dev Group, 2 Dawn Games and others.

Created and managed international social media. Monitored the blog and chat areas of the website and increased user engagement through blogging and chatting with users. Research and development for web projects and establishment of standards and guidelines.

Planned and executed day-to-day strategy for communicating with the community. Developed and implemented online marketing and social networking initiatives. Acted as liason between company and NASA in testing of "Moonbase Alpha" game.

As the Community Manager for Kaos Studios I interacted with players of our games on both the company forums and others, worked with site managers to promote our games, ran beta tests and gathered feedback from the testers, managed our websites and moderated our forums, and made sure we had a good relationship with the gaming community while also promoting our games on a grassroots level. I also took the feedback on our games including bug reports and feature requests and channeled them to the appropriate developers to see them implemented and worked with the developers to generate media assets for use by the marketing team.

Taught classes in graphic design, digital photography, photo retouching, animation, scripting (including PHP and Actionscript). Software packages taught include Photoshop, Illustrator, InDesign, Quark, Dreamweaver and Flash. Also assisted in curriculum development, classroom policy revisions and course scheduling.

Managed websites on the IGN.com network focused on online computer games. Duties included writing articles, editing submissions, recruiting writers, moderating forums, community management, updating HTML and graphics and news posting. Similar work for Warcry.com, Gamegrene.com, SLNN.com and others. Also worked on strategy guides for Prima Games.

Managed all instructors, class scheduling and internship/placement programs. Designed curriculum materials for classes as well as for online delivery. Taught classes in graphic design, web design, MS Office, Windows, Linux. Performed customer service, order tracking and accounts receivable duties.

Oversaw design team of web developers and graphic artists. Established website specifications and design standards. Developed sites and banner ads including www.net2phone.com

Directed staff and consultants in creation of broadband web projects. Performed product testing for quality control and interface usability. Produced www.thewiz.com, www.optonline.net, www.bravotv.com, www.ifctv.com and other sites.

Taught BFA and Continuing Education computer art courses. Maintained local area network and computer hardware and software.

Performed chat moderation and customer support for Facebook games. Supervised live events in Second Life and other graphic chat programs. Managed player questions and issues through the Zendesk ticketing system.

Merlot Management is a full-service company staffed with skilled professionals who manage your building as if it were their own home, providing personalized, hands-on management and ensuring each building exceeds its potential. We view management as a partnership between the board and the manager and maintain constant communication with the members on all matters. The company is owned and operated by Beth Markowitz, who has twenty-five years of residential real estate experience.

Marketing Director in charge of public relations, marketing, social media and community efforts for all games developed by the studio.