MIJAT IVOVIĆ

Selective advisory and co-investment practice supporting founder-led and investor-backed businesses on operational transformation, execution infrastructure and financial controls across Serbia, USA and UAE. 🔹Acquired a residential development project, secured all government approvals, architectural plans, legal documentation and individual buyer pre-commitments, and sold the fully packaged development to an institutional buyer at a significant return. 🔹Grew a US health-tech application to meaningful scale, acquired Fortune 500 pharmaceutical clients including Novartis and Bayer, and established full US legal and financial infrastructure from zero as co-owner and COO/CFO. 🔹Established market entry operations for a US real estate investment firm in Serbia, building company structure, CRM and operational processes from zero.

Early stage investor in a UAE-based next-generation poultry farming venture focused on sustainable, ethical and tech-enabled food production for the UAE and regional markets.

Advisory role for a digital health platform connecting patients, doctors, and pharmaceutical companies. Supported operational strategy, pharma partnership development (Novartis, Bayer), and early-stage growth.

Built Serbia operations from zero for a Sweden-based fintech, reporting directly to the Founder/CEO and presenting monthly to a five-member board with institutional investors. Mandate expanded progressively: Country Director to COO to CFO. 🔹Identified a critical development capability gap, built the board-approved case for bringing development fully in-house and executed the full transition, improving delivery speed, quality and cost structure simultaneously. 🔹Built full financial controls and governance infrastructure across both operations, creating the board-level transparency required to sustain institutional investor confidence. 🔹Deployed integrated technology stack across CRM, accounting, project management and client support, establishing real-time operational and financial visibility that eliminated manual reporting. Awarded equity stake by founders on multiple occasions based on delivered results.

Led the full operational transformation of a large solid wood furniture manufacturer and exporter, building the infrastructure that allowed the business to scale its retail presence, launch e-commerce and reduce dependency on a single international B2B client. 🔹Transformed warehouse operations from manual paper-based tracking to fully digitised, redesigning physical layout, location tracking and damaged goods controls as the foundation for all subsequent improvements. 🔹Led SAP ERP implementation across warehouse, inventory and accounting functions, giving the company its first integrated operational and financial view. 🔹Separated retail and B2B finances, built an owner-facing financial dashboard and launched a direct-to-consumer e-commerce channel that diversified the revenue base.

Mentoring startup companies in strategy, operations and management as part of the Startup Accelerator of Impact Hub Belgrade. Impact Hub Belgrade is the community of impact entrepreneurs, mentors and creative professionals, locally rooted and globally connected, who collaborate and realize IMPACT for profit enterprises and startups to work & grow solving essential problems. Impact Hub Belgrade is part of the fastest growing global movement where the future of business is prototyped in 100+ locations in 60+ countries in the world.

Led a 120-person operation across six international client accounts, managing six direct reports and presenting quarterly performance reviews to C-suite stakeholders across UK and European markets. 🔹Ranked fourth among 100 UK call centers as a first-time entrant, establishing the Serbia site as a top-tier delivery center through systematic operational improvement. 🔹Delivered significant performance metric gains across all accounts by reducing handle time, elevating service levels and client satisfaction from mid-range to top-tier, directly securing contract renewals. 🔹Stabilized operations through team restructuring, Lean workflow redesign and structured leadership coaching, reducing attrition and establishing quality consistency across a multilingual operation.

Brought in to separate a BPO unit from its parent company, make it financially independent and build it into a standalone operation. Left it as a professionally managed, acquisition-ready business with a multinational client portfolio and ISO 9001 certification. 🔹 Designed the full organisational architecture from zero, hiring and developing a management layer across operations, quality, IT and project management that enabled 24/7 operations at scale. 🔹 Built and retained a multinational client portfolio including US Embassy, Nestlé, Samsung, Nivea, VolksBank, Ringier and Austrian Embassy, establishing the institutional-grade service credibility that supported acquisition valuation. 🔹 Owned full P&L from inception, physically separating unit finances from the parent company and building independent financial reporting, controls and cash management from zero.