mitul saraiya

* Project managed upgrade of chassis firmware version in the inventory. * Supervised moving of a server from one chassis to another and increasing disk space. * Working on Incidents, service requests, package installs and providing production support on a rotational basis. * Writing scripts to automate regular sysadmin tasks to reduce manual work. * Assisted in building servers and VM’s and renaming them using VitalQIP. * Creating an accurate inventory of Unix servers in the Environment in ServiceNow.

* Writing Chef roles and cookbooks for automation and to apply bulk changes on entire Unix estate. * Performing software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers. * Participate in root cause analysis and assessment of recurring server performance issues and storage capacity. * Establish a new monitoring tool to provide accurate representation of hardware, OS and server environments metrics. * Entrusted with automating server patching with single click automation for risk mitigation of SystemD vulnerability. * Worked closely with Traders and business analysts on real-time production issues and work on mitigating outage. * Created, maintained, monitored and analyzed various Cron and AutoSys jobs used by the business. * Drive continuous improvement program in Unix Environment by using SQL queries to get metrics of real time Incidents and Requests from ServiceNow and improve service efficiency. * Writing status reports, technical diagrams, and flowcharts.

* Answered all incoming help requests from end-users via both telephone and email in a courteous manner. * Provided support for computer workstations including basic application and networking issues. * Perform storage room inventory and tasks to ensure inventory is updated and assigned to appropriate locations and users. * Performed hands-on fixes which included installing and upgrading software, installing hardware and configuring systems. * Updating and Ensuring documentation is always kept accurate. * Providing guidance and supervision to junior technical support staff.

* Certifying the latest available CentOS version 7.2 for the servers and desktops. * Writing Chef roles and cookbooks for automation and to apply bulk changes on entire Unix estate. * Certifying the latest available Mozilla Firefox version and its dependencies on all Unix desktops present in the inventory. * Working on Incidents, service requests, package installs and providing production support on a rotational basis. * Wrote scripts (python / bash) to automate tasks and for reports including benchmarking, inventory and configuration stats. * Building UNIX servers and renaming them using VitalQIP and work on getting One Touch VM Build through automation. * Automating configuration of Blade Chassis based on region and VLAN’s required.

Activities and Societies: President of Graduate Indian students association

Activities and Societies: The Institution of Electronics and Telecommunication Engineers, International Society for Technology in Education