Mitsuhiko Kaneda

Back to Hardware process operation and improvement role.

Advisor for the marketing department staffs, who is creating merchandice introduction documents. Beside, creating technical knowledge base to move new mission for the both company.

Work as a factory process & quality engineer in a trading company handling PCs, networking products and peripherals. I use my previous factory experience in Japan and China to connect overseas vendors with the Japanese market. • Act as a quality interface to overseas finished-product suppliers, focusing on supplier quality audits and incoming product evaluations for PCs, networking devices and related peripherals. • Evaluate sample units and shipments against internal quality standards and customer requirements, coordinating additional tests when necessary (reliability, performance, cosmetic, packaging, etc.). • Manage field quality for imported products: collect failure data and customer complaints, perform preliminary analysis, and work with suppliers to identify root causes and implement corrective actions. • Check and maintain quality-related documentation from suppliers (test reports, certificates, specifications), ensuring consistency with contracts and applicable standards. • Support introduction of new PC and networking products by reviewing specifications, identifying potential quality risks, and coordinating pre-launch evaluations together with sales and vendors.

Worked as a utility engineer for DX and compliance-related quality projects inside the PM division. • Supported DX and compliance quality initiatives as a bridge between sales, vendors and factories, using my factory QA background to review processes and documentation. • Cooperated with contract factories in China and Taiwan to design and introduce automated visual inspection lines, helping to reduce inspection time per unit and improve consistency. • Assisted sales and product managers with technical evaluations of new products, especially PC and networking devices, providing feedback on potential quality risks and factory capabilities. • Helped create internal materials and checklists for quality and compliance, and supported communication with overseas vendors using Japanese, English and basic Mandarin.

Worked as an infrastructure engineer for mobile network monitoring systems (LTE) in a multi-national team. • Handled incident and problem management for telecom/IT infrastructure based on ITIL practices, from initial detection and impact assessment through escalation and recovery. • Documented post-incident reviews and preventive actions to reduce recurrence and improve service stability for operator customers. • Collaborated with NOC-style operations and overseas engineers to maintain SLAs and KPIs such as availability, incident response time, and change windows. • Collected and analyzed logs, reduced noisy alerts, and created small automation scripts to help shorten detection and recovery times. • Trained new Japanese engineers so they could smoothly adapt to infrastructure operations in an international environment.

Worked as a quality / process engineer for networking hardware products, supporting both Japan-based development and mass production in China factories. • Assigned as Process Engineer at a China factory (2010–2012), working on SMT/PCBA production lines. Optimized production conditions and daily line control to stabilize yield and improve productivity. • Created and maintained test procedures for outgoing inspection and in-line testing of B2B networking products, ensuring consistent quality for enterprise customers. • Investigated returned units and field failures from global customers, analyzed root causes, and fed back results to the production sites and design centers to prevent recurrence. • Acted as a bridge between Japanese HQ and overseas teams (Singapore, China, Taiwan, US), coordinating technical discussions in Japanese, English, and basic Mandarin. • Helped move internal approval and test-document workflows in Japan from a paper-based process to a digital system, shortening lead time and reducing human error. • Participated in ISO 9001/14001-based internal audits at the factory and supported continuous improvement activities on the shop floor. This role formed the foundation of my career in quality control, production process improvement, and multilingual collaboration.

1st Season, working as technical operator in contact center for Microsoft Windows.( 2004) 2nd Season hiring as permanent worker. Assigned BPO div and Dispatched Customer's quality assurance lab of Printer and Fax. Working in client company let me improve knowledge of quality and evaluation prototype to product.