mithoo malani

* DIRECTOR: BUSINESS STRATEGY & TECHNOLOGY SOLUTIONS * Business Technology Sales, Re-engineering & Application Development * Account Management, Market Development, Project Management, Outsourcing * SENIOR GRADUATE ACADEMIC ADVISOR: Career Counseling * Responsible for providing guidance to students interested in pursuing Graduate Degrees. * Counsel, guide & assist students achieve career goals by completing Graduate Degrees. * Present students various Graduate Degree Programs in specific areas of specialization.

* Major account management, sales, market development, outsourcing & new accounts. * Developed CRM/ERP solutions for corporate clients in US, Latin America, Europe, India. * Created e-business strategies, implemented web-technologies for clients products. * Call Center Services: Information Systems, Data Applications & Voice Communications.

* SENIOR CREDIT ANALYST: Credit, Collections, Risk Analysis, Customer Care (11/05 – 8/11) * Top Collector for past due accounts averaging $15 million monthly. * Managed & collected from High Profile CENTURION Card Members with High Balances. * Collected from High Value Card Members, Deceased Accounts Resolution. * Also collected, reconciled and received payments due from Returned Checks. * Credit Analysis & Risk Management – Assess Fraud & Credit Risk exposure. * Call Center Services: Customer Credit Card Account analysis & resolution. * Business Plans & Solutions- Implementation, Results & Reports. * Received ACE Award for Customer Service Excellence (August 2007). * Consistently received acclimation from customers for service delivery excellence. * Featured in Worldwide American Express magazine (issued globally summer 2008).

* Business Technology Solutions, Stored Value Gift Card & POS Processing * Development, implementation & sales: Electronic Gift Card (EGC) products. * Managed alliances with Point-of-Sale (POS) application vendors. * Six Sigma methodology & database technologies - implemented web-based solutions.

* Customer Relationship Management (CRM) models, Personalization, Metrics. * Enterprise Resource Planning (ERP) methodologies, Profiling, Security, Content. * Implemented strategic business solutions in the Latin American region.