mite nakovski

application management analyst

About

Maybe I don’t know how, but I’ll learn to take care of it.

Country

macedonia

City

macedonia

Industry

computer software

Skill

sql, operating systems, html, network administration, mysql, linux, xml, java, system administration, tcp/ip, windows, windows server, microsoft sql server, mobile devices, software installation, wireless networking, unix, network security, c++, customer service, customer satisfaction, customer support, mobile communications, computer maintenance, computer hardware, sap, customer experience, windows services, windows xp pro, windows 7, mobile internet, mobile applications, mobile technology, jira, otrs, microsoft office, data analysis, research, reporting and analysis

Experience

analyst

btobet

2016-10 - 2017-7 · 10 mos

Providing customers with the "Get Started" tutorial pack and responsible for their progress until going Live. Also, organizing and performing training's for clients that are already Live with their Retail business.

intern

ldm ideas d.o.o.e.l skopje

2011-4 - 2011-5 · 2 mos

Preparation and realisation of technical aspects for LAN Fest Conference 2011, installation of network equipment, and also administrating the network, helping the participants in the conference using the network, using social media networks for promoting the conference and its activities

analyst

gdi gisdata

2010-3 - 2010-7 · 5 mos

Full digitalization of real world maps as well as geodatabase administration for ESRI GIS SW based applications solutions. Tasks included integrating, processing, updating or creating new geodatabases for customer specific needs, from existing data analysis, to data capture and update to advanced geoprocessing with leading desktop GIS tools

customer service

vip operator

2011-10 - 2014-4 · 2 yrs 7 mos

* Providing 24/7 customer support. (Mostly Technical support), * Providing customers with product and service information, * Cross-selling and up-selling of the company’s products and services, * Handling and resolving customer complaints, * Identifying and escalating priority issues, * Exchange of information with the billing and collection department, * Initiating internet chats via Active Reception with customers.

application management analyst

endava

2017-7 - Present · 9 yrs 3 mos

technical support specialist

seavus

2014-5 - 2016-9 · 2 yrs 5 mos

Seavus® is a software development and consulting company with a proven track-record in providing successful enterprise-wide business solutions. The company has over 650 IT experts worldwide and offers a variety of products and service options, successfully covering the European and US market from several offices in the world. Their expanding portfolio covers: BSS/OSS, CRM, CEM, Business Intelligence solutions, ALM, embedded programming, business and consumer products, mobile and gaming solutions, managed services, as well as custom development, consultancy and resourcing. Seavus portfolio includes over 3.500 customers, among which leading worldwide telecoms and handset manufacturers, organizations from banking and finance industry, consumer electronics, technology, education, government, health, etc