Mitch H.

Patsnap first founded in Singapore, is one of the market leaders in the connective innovation intelligence market. I was part of the first Customer Success/Account Manager in North America and our Toronto office. As part of the Customer Success team, my goal is to ensure customer advocacy, retention, successful renewals and growth. My day to day life includes, on-boarding our new customers while working closely with our Project Managers and trainers to ensure a smooth onboarding process and customer experience. As the main point of contact, I keep my clients informed with best practices on our platform and conduct Executive Business reviews with decision makers such as C-Level Executives. Ultimately driving successful renewals and expansion opportunities. Here are the full suite of tools I use on a daily basis: Salesforce, GainSight, HubSpot, LI Navigator, Outreach, Airtable, Microsoft Teams, Zoom, Pendo, Gong and Highspot

My book of business (100+ Accounts) compromises of a mix between Enterprise customers (significant logos) and SMB accounts

I joined Vena on their hyper growth phase with company raising 115 M USD in equity financing. I was part of the small but mighty Talent Acquisition team. Apart from my recruiting role, I was heavily involved in our employee referral programs and university hiring for co-ops. Employer branding as another part of my main role, I was spearheading our internal and external hiring events to improve our Employer Brand. I led our Vena Open House back in 2019 that ultimately led to filling our position in the customer success and sales team.

Berlitz is one of the world's leading providers of language instruction with operations in over 70 countries. I was hired onboard as part of the Berlitz Talent Growth team under PCS or Phoenix Corporate Services as a Global Leadership Trainer. As a GLT, I worked with mostly Fortune 500 corporate clients to improve their communication skills and prepare them for the challenges of international business environments.

As part of the mighty Talent Acquisition team in our Tableau APAC HQ, I was hired onboard as the second recruiting coordinator to support the recruiting team for the following countries : Japan, China, India and Korea. Functions I supported hiring for includes: Customer Success Managers, Product Consultants, Sales Area Managers and Director of Sales