Mitchell Collins

Delivered high-caliber customer experiences while driving ownership according to product zone priorities and business goals. Maintained visual standards and ensured readiness for customer flow. Adapted quickly to shifting priorities while maintaining a positive, professional demeanor. Managed logistics and communications during product launches, high-traffic events, and training rollouts.

Built out conference management and scheduling platform for attendee registration and communications. Compiled session plans and contribute to technical review of presentations and materials. Synthesized key learnings and takeaways from plenary discussion, speaker remarks, and individual sessions for reporting and evaluation.

Coordinated mixed methods data analyses and reporting on values-based narratives across 7 countries. Acted as Country Lead in briefing USAID Mission employees on values-based narratives and research findings. Interview informants and draft in-depth benchmarking analysis for leading environmental organizations. Contributed to 5 year multi-phase social and behavior change campaign for client work in the international development field. Lead business development efforts to expand work on gender and LGBTQI+ rights.

Managed working group of 5 staff on thematic redesign of international affairs intranet platform for higher education. Collected feedback on needs for thematic changes and resources from 4 focus groups to incorporate into the redesign. Conducted benchmarking with 5 APSIA peer institutions to synthesize information on best practices and policies pertaining to intranet management within graduate international affairs institutions.

Teaching Assistant for D218 - Influencing Policy and the Global Debate Managed and edited 25 graduate student submissions of 150 international affairs-focused opinion and analysis pieces. Maintained up-to-date course site, database and logistics for synchronous and asynchronous lecture. Facilitated guest lectures by high-profile journalists and policymakers within international affairs.

Developed comprehensive database of jurisprudence on extraterritorial application of human rights by all relevant international and regional human rights bodies. Reviewed and edited 3 human rights journal articles and 2 legal casebooks for Boston University Law Review. Assisted in comprehensive 20-year review of migration-related provisions within Concluding Observations of the Committee on the Elimination of Discrimination Against Women (CEDAW) for the 189 state parties.

Instructed 50 university and advanced high school students in thematically-structured conversation modules. Presented to Fulbright applicants preparing to study in the United States on university life and graduate application process. Led professional development workshops for 75 English teachers from across Paraguay’s public school system.

Analyzed campaign account engagement on Facebook, Twitter, and Instagram to determine best practices for online outreach. Organized and facilitated volunteer groups for phone banking and canvassing across the state of Kentucky. Co-directed Lexington's Get Out the Vote canvassing initiative leading up to Election Day. Spoke virtually and in-person with constituents on issues pertaining to climate-conscious economic development, healthcare as a human right, and police reform.

Exemplified the Apple Steps of Service in every customer facing interaction. Connected with customers on a personal level to better understand which product or service would be best suited for their needs. Demonstrated flexibility and enthusiasm working Backstage throughout the holiday season.

Embassy Sarajevo Political Office (2019): Curated daily news summary from regional sources, adding political analysis for distribution embassy and agency-wide. Researched and composed classified and unclassified cables on issues within the Federation of B&H, Republika Srpska and Brčko district, distributed agency-wide. Coordinated security briefings and logistics with local organizations for planning and execution of Sarajevo's first Pride March. Office of Haitian Affairs (2018): Collaborated with interagency offices to prepare Principal Deputy Assistant Secretary for House Foreign Affairs Committee and Senate Committee on Foreign Relations hearings. Managed Haiti's Consular portfolio on issues concerning Human Rights, Trafficking in Persons, Temporary Protected Status, and American Citizens Services. Led initiative to track American citizen movement within DOS emergency task force amid civil unrest in July 2018.