Mitchell Black

Responsible for managing all daily and long-term goals of package center operations including meeting service commitments and improving center performance.  Management of 170 employees during normal operations and 260 during peak operations.  Work with key leaders to develop and execute operating plans that achieve business objectives.  Ensure staff development by coaching and providing feedback and verifying that employees have career goals and plans.  Responsible for meeting operational business requirements including safety, quality, and production goals.  Oversee the development and implementation of dispatch plans that maximize efficiency and work through the center management team to ensure that packages are received, processed, and delivered in a safe, timely, and efficient manner.  Improve operational performance by identifying trends, prioritize operational tasks, monitor budgets, analyze business activity against short-term and long-term goals, and create business improvement plans to alleviate inefficiencies.

Supervision of warehouse employees and Package Car Drivers insuring Safety, Service, and Performance in all aspects of the day to day operations.  Analyze load forecast volume projections and review daily operational reports to ensure adequate staffing and manage productivity and performance.  Train warehouse employees and package car drivers on safety and production methods.  Collaborate with the Preload and Hub Management to plan and prepare for peak season and special sort activities.  Meet with union representatives to improve employee relations and minimize issues.  Monitor safety compliance, which includes serving as co-chair of a health and safety committee, monitor results of tests to ensure compliance with applicable safety regulations and agencies, ensure training documentation complies with requirements, and hold direct reports accountable for on-the-job health and safety.

Unloading trucks, scanning and sorting packages, loading hardware tugs and delivering packages to specific destinations in hub, correcting address errors in UPS computer system, and loading package cars.  Qualified and experienced to work every hourly position in building.  Regularly meet and exceed required production, time and volume standards.