Mitch Cui-Collins

Mitch Collins Case Manager | Home Care Operations Leader | Residential Care Facility Administrator Patient Advocate Specializing in Client Assessments, Regulatory Compliance, and Adaptive Care Management I am a dedicated Health and Home care professional with a powerhouse combination of clinical expertise and operational leadership. My background is uniquely diverse, spanning Nursing, Optometry, and Biology, which allows me to approach case management with a 360-degree perspective. I am recognized for being highly adaptable to change, consistently navigating the shifting landscape of Medicare regulations and high-acuity patient needs with agility. Whether I am streamlining field-staff efficiency or managing complex client interventions, I thrive in dynamic environments that require proactive problem-solving and meticulous resource coordination. Experience Case Manager St. Michael’s Home Care Services | Feb 2023 – Present Patient Advocacy: Act as the primary liaison between physicians, families, and multidisciplinary teams to ensure seamless care delivery. Clinical Assessments: Conduct initial and periodic evaluations of physical, mental, and social needs for high-acuity patients. Change Leadership: Successfully adapt care plans to evolving state regulatory standards while maintaining 100% documentation accuracy. Resource Coordination: Manage the end-to-end procurement of medical equipment and specialty transportation services. Task Manager / Home Care Aide Melos Home Care Services | 2020 – 2023 Operations Oversight: Supervised daily caregiver schedules and payroll assistance, ensuring 24/7 service coverage for all clients. Staff Mentorship: Trained new Home Care Aides on agency-specific safety protocols and Activities of Daily Living (ADLs) support. Condition Monitoring: Proactively identified and reported clinical changes in patients, reducing emergency intervention rates through early detection. Operational Flexibility: Recognized for maintaining high client satisfaction scores while managing rapid shifts in staff allocation and crisis response. Education Bachelor of Science in Nursing (BSN) | 2003 – 2005 Bachelor of Science in Optometry | 1992 – 1995 Bachelor of Science in Biology | 1990 – 1992 Honors & Awards Agility in Care Award: Recognized for r for demonstrating exceptional flexibility in Excellence in Adaptive Case Management