marilyn smith

workforce consultant

About

Technical Customer Service Representative at DIRECTV

Country

united states

City

missoula

Industry

government administration

Skill

customer service, at multitasking, interpersonal skills, active listener, positive attitude, project management, adobe creative suite, team building, interior design, training, networking, microsoft office, graphic design

Experience

outside sales representive

the masonry center, inc.

2015-8 - 2016-3 · 8 mos

Data entry work orders, answered phone and emails. Checked inventory and provide shipping and pricing information. Provided customer service in showroom for layout and design of tile.

workforce consultant

state of montana

2018-7 - Present · 8 yrs 3 mos

technical customer service representative

directv

2007-7 - 2015-7 · 8 yrs 1 mo

Answer in-bound calls offering customer service technical support by performing a question diagnosis guiding customers through step by step solutions. Solutions included diagnosing and resolving satellite signal and network strength issues, verifying proper hardware and cabling setup, assisting with activation setup and customized programming services. Created work orders for service calls and equipment upgrades and/or equipment replacements. Regularly exceeded call metrics requirements. Awarded Customer Service Champion 2012.

human resource assistant

state of montana

2016-4 - 2018-7 · 2 yrs 4 mos

Offer guidance and technical assistance with Job Service registration, website applications and accessing or creating email accounts. Assist with scanning, editing and attaching documents to online applications and emails. Troubleshoot and problem solve network printer and resource room computer issues and send in help desk service tickets. Assist with updating office forms and posters using Microsoft Office Suite and Adobe Photoshop CS6. Awarded Employee of the Quarter 9-12/2017.