Miss Reena

Working on a zero-hours contract in a customer-facing operational role, supporting daily station activities. Assisting passengers with enquiries, providing clear information, and ensuring a positive customer experience. Demonstrating reliability, adaptability, and professionalism within a fast-paced UK working environment. Collaborating effectively with team members while managing variable shifts alongside postgraduate studies. Gaining practical exposure to UK workplace standards, health & safety awareness, and time-critical operations.

Managed diaries and scheduled meetings for senior staff, improving time efficiency and coordination. Prepared reports and created data visualisation charts to support decision-making. Digitised confidential records, enhancing accessibility and information security. Assisted HR functions including recruitment support, employee documentation, and internal coordination. Communicated effectively across teams using email, phone, and in-person channels.

Assisted end-to-end recruitment processes including CV screening, interview scheduling, and candidate communication. Maintained accurate digital and physical HR filing systems. Handled incoming calls professionally, responding to queries and directing stakeholders. Supported administrative system improvements, contributing to increased team efficiency. Coordinated meetings using structured calendar management tools.