mischa sturm-peters

After having worked mainly with the tech delivery organization and Technology being embedded in the PVH Digital Hub, PVH requested me to manage and transform the core IT functions, enabling PVH EU with vital operational services such as network, infrastructure and Tech support. Over a period of around 6 months, whilst PVH was looking for a suitable Sr. Director of Core IT, I worked as a servant leader with the teams (around 75 FTE in total) to improve their workload management, by focusing on transparency and stakeholder management. Handed over to Gareth Bailham, joining PVH from Nike.

Actively jump start (Tech) Transformation by delivering strategy proposals and organizational redesign, but also making it happen by hands-on transformation support, varying from ramping up and facilitating teams, identify improvements, removing impediments, create job descriptions etc. My main goal is to contribute to the DH vision, through the realization of structure, insight, tooling and facilitating collaboration where possible. Basically ANYTHING needed to ensure movement & improvements.

Responsible for the internet delivery chain of multiple (banking) products such as savings, loans, mortgages, insurance, debit & credit cards. Managing a team of product owners, delivering online solutions together with upto 10 scrum agile 'devops' teams. I represent the Internet delivery chain in a number of program and change boards.

Reporting to the local head of Operations, managing a team of 3 that handles all activities and projects related to product, process and system changes. Also responsible for day-to-day system security and system access administration.

Responsible for all system and organisational changes for FirstCaribbean International Bank (Curacao) N.V. that resulted from the acquisition of the former ABN AMRO Curacao branch by FirstCaribbean International Bank (FCIB). Managing a project team of 5 subject matter experts.

Due to a job transfer of my husband we moved to Curacao where I managed to obtain a 6 month contract with ABN AMRO Bank (Curacao) N.V. partially replacing the Marketing & Communications Manager during her maternity leave. During this period I have implemented Hummingbird as the document management solution and focused mainly on preparing (communication, press releases, documenting business requirements) the acquisition of the branch by FirstCaribbean International Bank, who ultimately decided to prolong my contract and promote me to Head of Solution Development & Integration.

Responsible for building a global Document Management System to facilitate Client Acceptance & Anti-Money Laundering (CAAML) processes and implementing secured scanning and data sharing facilities in Chicago, Honk Kong, Singapore, Amsterdam, Australia, Dubai and Russia.

Leading a team of legal advisors responsible for Contract & Credit Advisory and Pilot Management, as well as providing metrics to the Global Head of Implementation Management.

Leading a team of 14 client service representatives providing first line support to wholesale clients in Germany, Austria and Switzerland.

Project Hermes was initiated by the business unit 'Wholesale Clients' to centralise all european client service acitivies in one Service Quality Centre (SQC) in Amsterdam. I was responsible for the migration of service activities for Portugal, Spain, Italy & Greece.

Responsible for the implementation of international cash management solution (Global Gateway OpenLink), technically connecting the client’s general ledger (SAP/JD Edwards) and shared service centre to ABN AMRO’s middle office in 15 countries.

As a contracted tester, I was sent to Chicago for 2 periods of several months for ABN AMRO IT services company.

Responsible for the coordination of online solutions for private and corporate clients, realised by multiple scrum teams for both the secure and open environment (Mijn ING & ing.nl). We currently provide several large programms with online solutions that directly support and affect the higher goals of ING to become more client focussed and cost efficient.

Business Process & Change Management, coordinating releases for both the closed and open domain. Also worked on transferring all MoneYou knowledge into one repository, Cogniam Studio, working closely with PNA (owner of the tool Cogniam Studio). Operational Excellence, implementation of new internet banking products, optimising existing processes of both front and back offices, by working closely with vendors such as Callatay & Wouters (core banking solution - Thaler) and Schuberg Philis (hoast).

Responsible for implementation related activities of MTS (Money Transfer System by vendor ACI), the migration of so-called 'in-flights' (transactions that are not processed to completeness during the cutover weekend) and delivery and maintenance of runbooks containing cutover activities. All activities were exersized through a series of Dress Rehearsals, taking place in during several weekends leading up to the actual technical separation of ABN AMRO and RBS on July 13 2009. Both implementation and migration activities were completed successfully within agreed timelines.

Optimalisatie en implementatie van technische en operationele processen voor de live stream van de UEFA Champions League wedstrijden via nu.nl, SBS6.nl en kijk.nl. Begeleiden van de lancering van LINDA.tv.

Bar commissie, Societeits bestuur Activities and Societies: Prima Vera