Mischa Haywood , CSCP

End-to-end supply chain governance (Plan → Source → Move → Deliver → Return) Service performance (OTIF, Perfect Order, SLA adherence) Logistics cost optimisation and cost-to-serve transparency Inventory integrity, working capital control, and carrying cost management 3PL and carrier performance management Systems optimisation (ERP / WMS / TMS integration and automation) Process re-engineering and continuous improvement Risk mitigation and operational resilience

Daily monitoring of the supply chain Liaising with vendor operations to ensure smooth and efficient daily processes Utilizing financial tools and documentation related to operational processes Coordinating weekly supply replenishments to the country and partners, guided by PSI, WOS, and KPI metrics Strategic planning to develop and implement supply chain strategies aimed at boosting efficiency and cutting costs Analyzing data to identify improvement areas and implementing effective solutions Maintaining optimal inventory levels to meet customer demands while minimizing costs Building and maintaining supplier relationships Overseeing logistics and distribution to ensure timely product deliveries, optimizing transportation, and warehousing processes Monitoring key performance indicators (KPIs) related to supply chain operations Preparing reports and presenting findings to senior management Leading and developing a team of supply chain professionals, providing training and support for high-performance and continuous improvement

Product Strategy & Roadmap: Collaborate with stakeholders to define the roadmap and strategy for iPhone and accessories. Market Analysis & Competitive Positioning: Conduct in-depth market research to identify trends, analyze competitors, and position Apple products effectively. Sales & Revenue Growth: Drive business growth by developing relationships with authorized resellers and forecasting sales revenue. Pricing & Demand Planning: Oversee pricing strategies, discounts, and rebates while ensuring optimal inventory levels. New Product Introductions: Coordinate product launches, demand generation activities, and go-to-market strategies. Cross-Functional Collaboration: Work closely with finance, legal, marketing, and sales teams to ensure seamless product execution. Supplier & Reseller Management: Maintain strong relationships with supplier and resellers to optimize distribution channels

Oversee demand planning and management processes for new and existing products. Develop and execute product demand plans to meet organization goals. Provide support in developing seasonal demand forecasts and anticipate customers reactions to the promotions and discounts Develop demand forecasts based on demand patterns and business trends. Work with customers, sales team and supply chain management to improve forecast accuracy. Maintain demand plan to ensure cost effectiveness and to meet customer demands Assist in risk assessment and mitigation activities. Mentor and train other Planners as needed. Update customers and sales team about product availabilities. Maintain inventory levels based on future customer demands. Address demand related queries and issues in a timely manner. Schedule monthly forecast meetings with all customers as required Identify opportunities to meet customer demands during constrained supply. Maintain demand planning processes and systems to improve forecasting accuracy Identify areas of improvements and recommend action plans. Adhere to company rules and regulations.

Drive operational performance throughout the supply chain and 3 PLs in accordance with agreed KPI’s Attain budget targets in accordance with forecast. Identify and project manage process improvements Conduct root cause analysis on system behavior and compare to business requirements Drive technology improvements in the logistics process through an in-depth knowledge of the current technology and systems Building and maintaining sustainable business relationships amongst stakeholders Understand client requirements and translate these into technology and process changes. Implement operational and system changes where required Conduct viability analysis on client requirements and improvement initiatives and drive completion with the assistance of relevant teams. Report on Monthly and Annually Service Levels Troubleshoot Gaps and how to minimize risk Manage additional business requirements as needed

Provide support for order management and related queries, product knowledge, complaints and general queries. Provide email responses to internal and external customers on queries relating to order management, invoicing, dispatch, claims and returns. Maintain communication and escalate issues to Key Stakeholders. Collaborate with external customers to order up on upcoming promos or risk of stock outs, including the timely and correct implementation of all marketing projects i.e. promotions, hard and soft rollovers. Manage and prepare orders for deliveries to specific customers, including daily review of order status and ensuring orders are delivered per customer requirements and KPI’s are achieved. Refer pricing issues to pricing department, communicate with relevant stakeholders. Review and manage all order related aspects including but not limited to damages, shortages, late deliveries, delivery complaints and requests for log numbers for refused deliveries. Manage requests for log numbers for Bulk customers. Adhere to Forecast and Critical Stock allocation requirements. Optimize direct from mill deliveries in collaboration with key stakeholders. Review product trackers published by demand planning, to identify and communicate risks to relevant Customer Managers and Team Leader of customers going over forecast. Provide visibility on orders status from entry to delivery within the agreed tracker. Review daily published reports from all key stakeholders, rectify and communicate concerns to all parties concerned. Review daily demand planning tracker – identify and communicate risks to relevant customers manager of customers going over forecast. Review customer logistics and customer reports. Maintain awareness of current or upcoming promotional activities and manage orders accordingly. Participate in problem solving to improve business KPI’s and processes.

The timeous and accurate entry of all Export and Cross Border orders received by K-CSA for export from either SA or our foreign partners to customers in Africa and/ Indian Ocean Islands Timeous action of tasks required to facilitate the export of goods to customers Adherence to all legislation and Internal Control requirements on al orders Co-ordinate shipping from foreign KC Mills globally to customers for speedy delivery Co-ordinate with all inspection companies and freight forwarding companies as required per order Manage out of stock situations and provide timely feedback to customers and Business managers Preparation of orders for delivery also ensuring that all relevant documentation has been done by relevant party ie. Freight forwarders If applicable, obtaining relevant customs and SARS clearances and any other documentation required Ensure that all intercompany invoices are processed on time and accurately Preparation of export documentation for Mill’s, IT Department and FOC’s for WECA Ensure customers receive all the relevant documents on time to clear the cargo at point of destination Feedback to Supply Chain Planning KCP Product Supply EMEA Leader on information which prevents smooth workflows Ensure communication flow to all involved parties is timely and accurate Active use of GPM system and process Any ad hoc task as assigned Entry and closure of Customer Service Failure forms for all queries and complaints as raised Preparation of monthly freight accruals and forwarding of all Entity invoices to Finance & Business Analyst Preparation of Export tracking Report

Establish, Develop, maintain and strengthen business relationship with current customers and prospective in assigned portfolio Ensure advance notification procedures are executed timeously Proactively manage substitutions and allocations as required Ensure that KPI (Key Performance Indicators) are met at each quarter Actively promote root cause analysis, keeping records, processes and detailed reporting Anticipate potential escalations prior to them becoming business critical Support the enforcement of customer logistics initiatives Continuously identify and remove “non value “added tasks of day to day work Continue to build product knowledge Support total team during busy periods Back up for Team leader Follow Business and internal control procedures SAP, Microsoft office

Timely and accurate capture of orders in their various formats Proactively follow stock shortages, availability and allocation Deliver value added service to Customers while minimising cost to the business Maintain and strengthen network within business across other CS teams, deployment, receivables, supply optimisers, logistics and business team. Ensure prompt resolution to queries relating to order processes Demonstrate full understanding of supply chain processes Ensure quarterly KPI’s are met Take accountability for full” end to end” processing of orders Develop Knowledge and actively support LEAN initiatives Support any other duties as reasonably requested by Team Leader Maintain all relevant systems with valid information

Timeous and accurate resolution of Pricing and Master Data and all other order issues Customer communication on orders, stock, pricing, etc Manage orders for identified key customers – prepare orders for delivery Daily review and management of various reports to ensure excellent order management Management and communication of out of stock situations Feedback to Team Leader on information Active use of GPM system and process Facilitation of Holiday Plan Correct transfer of calls for optimum resolution Entry and closure of CS Failure forms for all queries and complaints as raised

Timeous and accurate entry of all orders and uplifts received by K-CSA to SAP Feedback to Team Leader on information preventing smooth workflow Ensure communication with Order Management Team is timely and accurate Continual and correct focus to the Key accounts/ Specialist requirement orders Active use GPM system and process

Process all invoices timeously before deadline Log all Customer calls Allocation of Technicians to Jobs Loading of all Calls, Contracts and Invoicing on SAP Retrieve Contract tracking reports on SAP Ensure clear communication of all Jobs to be done Ensure services are timeously done Executing Quotations and Pro Forma invoices to Customers Booking of Flights and accommodation when necessary for Technicians All queries open and closed off daily Basic office duties i.e. Filing

Receive deposits, Verify cash, Receive identification and issue receipts of deposit Process savings withdrawals Cash cheques Answer basic customer queries Cross – sell bank products and services Refer customers to the proper department Count and roll loose coins Ensure tellers station is properly supplied Complete FICA Training Follow bank policies and procedures

All document handling and production Handle telephone calls Prepare Audit References Prepare Syspro Reports Basic Office Duties