Misaki O

Inside Sales Key Actions/Activities • Operating the booth at trade shows - collect 130 leads/day with team, manage lead information on Salesforce, plan and execute follow-up activities by email and set up meeting with customer for sales reps to develop lead information to opportunity • Engaging in the following sales activities by using Salesforce: Lead generation Lead nurturing Collect information on customer needs and inputting on Salesforce Create opportunities for business meetings and collaborate with sales reps Customer Data management Sales Assistant Key Actions/Activities Support 3 sales reps – Being the first-point of contact for customers and distributors seeking assistance and engaged in the responsibilities as follows: - Ensure pricing, quantities, and terms are accurate per established business policies to ensure orders are processed - Prepare quotations and internal purchase orders for distributors and send them to the internal department in charge - Negotiate delivery dates and confirm product details and product availability with multiple stakeholders in Singapore, Taiwan and Germany - Closely work with 3 distributors on delivery request and product specification - Collaborate with the technical support team in Japan, Germany and sales reps to ensure that customer problems (inquiry about products, etc.) are resolved in a timely manner by e-mail and phone call

- Manage three Executive calendars simultaneously, coordinate with 40 teams overseas for calls, events and client work. - Arrange domestic and international travel itineraries (air, hotel, ground transportation, etc.), internal and external meetings. - Manage Executive finances, including expense reports, purchase orders, vendor registration - Handle confidential, sensitive information with integrity and attention to compliance. - Coordinate events, including preparation of meeting agendas, invitations, and attendee list updates.

- Managed Executive calendar, coordinated with teams in Singapore and Australia for meeting call. - Arranged accommodations for executives and visitors from overseas, managed appointments, closely collaborated with assistants in overseas office to organize international meetings. - Managed incoming calls, executive emails, post, and stock orders for an office of 30+ people. - Coordinated social activities for office staff.

Support 36 people under the manager by 2 group secretaries - Assist in preparing and sending client meeting materials by using Microsoft excel and power point - Filing of meeting materials - Binding client meeting materials - Gathering information on clients and the industry [in Japanese and English] - Coordinated with other staff to receive office visitors, phone calls and dispatch outgoing communications. - Used analytical tools and data collection software to manage industry and client information.

- Responsible for daily accounting tasks (cash flow management, invoice issuance, expense reimbursement) and ensured accurate data entry. - Foreign exchange forwarding - Preparing quotations and contracts - Order input and ordering of products handled [Number of products: approx. 100 items] - Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders (I have experience in English for both e-mail and telephone calls).

- Handled order entry by using SAP system [Number of products: approx. 250 items] - Negotiated with overseas branch office staff and overseas factories in China and Taiwan on delivery dates (I have experience in English for both e-mail and telephone calls). - Handled preparation of quotations - Translated e-mails and documents [Japanese⇔English] Created manuals