Misaki Nakazato 仲里美咲

SThree group is an international staffing agency in the STEM sectors with more than 30 years of experience. Leveraging on our global network, local market knowledge and customer-centric approach, we deliver compliant and effective employment solutions for businesses accelerating progress around the world.

Regeneron is leading biotechnology company with more than 13,400 of colleagues work across the globe, with offices in 12 countries and clinical trials underway in more than 60 countries. I manage Talent Acquisition activities for permanent hires to deliver top talent for current and future business needs in Regeneron Japan

I excelled in building connections and communicating effectively with both internal stakeholders and external clients, utilizing various platforms. My ability to consistently deliver clear and concise communication allowed me to establish positive relationships and achieve successful outcomes. Besides the FOH duties, I played an integral role in ensuring the success of events by closely supporting the hospitality delivery model, managing orders and ensuring timely and accurate processing. To enhance the client experience, I provided efficient I collaborated closely with the facilities team to ensure a safe and secure environment, strictly adhering to company policies and maintaining brand standards and providing real-time data reporting to the UK&I headquarters.

As a front of house at a luxury 5-star hotel, I understood the importance of being the first point of contact for guests and providing warm, friendly, and exceptional guest service. In addition to managing check-in and check-out procedures, I also had experience dealing with any guest issues and ensuring their satisfaction. In addition to these front-of-house duties, I also supported the back-office team with operational tasks and the billing process. This allowed me to gain a comprehensive understanding of the hotel's operations and how to work effectively within a team to provide seamless service to guests. Furthermore, I was part of the hotel's event team and contributed to attracting potential customers by showcasing the hotel's event facilities and providing exceptional guest service. Through my involvement in these events, I was able to establish new relationships with clients and contribute to the hotel's success in securing new contracts.

As a customer service representative for the largest airline company in Japan, I took pride in being the face of the company by providing customers with accurate information and a sense of comfort and safety at the counter desk. In addition to addressing routine inquiries, I also had experience handling customer complaints and concerns, particularly with lost luggage. I was able to effectively trace and locate missing items, and worked to ensure that customers' issues were resolved in a timely and satisfactory manner. Furthermore, assisting passengers with special needs including those who were disabled or traveling alone was my duty, as well as tasks that required heavy physical work. My commitment to providing exceptional customer service beyond the needs of all passengers helped to create a positive and welcoming environment for everyone who traveled with the airline.

During my early career in the hospitality industry, I gained a strong foundation in customer-facing roles by methodically learning and mastering each task, while proactively seeking and incorporating feedback to continuously improve my performance. As a member of a newly opened hotel, I actively participated in team building activities and took the initiative to create detailed manuals for each task, which proved instrumental in streamlining our processes and ensuring consistency in service quality. Drawing on my passion for staff development, I also created highly engaging and effective training manuals that facilitated seamless inductions for new hires, resulting in improved staff retention rates and stronger team morale. Through my commitment to continuous learning and improvement, I have consistently contributed to the success of my teams and the organizations I have served.

To demonstrate my understanding of international business, I engaged in a comprehensive study of various business fields, including writing business proposals and completing real-world projects. Core subjects such as finance, accounting, marketing, economics had made strong foundation in business principles. Throughout my studies, I participated in numerous team-based presentations and papers. Additionally, I was not only focused on my academic pursuits, but also took an active role in promoting cultural exchange by becoming a member of a student organization that facilitated interactions between local and international students, which allowed me to not only learn about different cultures and customs, but also leadership and management skills.

As an exchange student, I had the opportunity to deepen my knowledge in the field of International Business by completing four courses that were directly related to my major. Beyond my academic pursuits, I also took an active role in various activities and social events, which not only allowed me to build meaningful connections with people from diverse backgrounds, but also enhanced my intercultural communication skills and global perspective.