Misael Acosta

Collaborated with DJI After-Sales Managers and Solution Engineers to deliver timely technical support for DJI Agras and Talos agricultural drones, minimizing downtime and ensuring operational continuity for clients. Flashed and validated embedded firmware by uploading software builds to flight controllers; executed structured test flights to assess stability, responsiveness, and system reliability. Logged anomalies (e.g., sensor drift, control lag, communication errors) and provided detailed reports to R&D for iterative improvements. Evaluated new products and beta firmware, identifying performance gaps and delivering actionable feedback to engineering teams. Designed and implemented structured test protocols for motor controllers, ESCs, and embedded safety mechanisms under real-world stress conditions, including rapid throttle changes, unbalanced loads, and power cycling. Analyzed customer feedback to detect recurring issues and unmet needs, contributing to product enhancements and future feature development in collaboration with cross-functional engineering teams. Designed and implemented structured test protocols to evaluate the performance and reliability of motor controllers, electronic speed controllers (ESCs), and embedded safety mechanisms under real-world stress conditions. Mentored technicians through hands-on guidance, performance feedback, and structured technical training programs. Accelerated onboarding and skill development, cutting new-hire ramp-up time from months to weeks. Enhanced technical competency across the team, which reduced error rates and rework by 25% and freed senior engineers to focus on higher-value tasks. Fostered a collaborative work culture that encouraged knowledge-sharing, continuous learning, and problem-solving across teams. Established open forums and peer-review sessions, improving cross-team communication and ensuring best practices were shared consistently, increasing overall team morale.

Performed inspections and preventive maintenance on DJI drones, ensuring safe, reliable, and compliant operation per manufacturer service guidelines. Troubleshot and repaired hardware and electronic components, including motors, ESCs, gimbals, GPS modules, sensors, and payload systems. Calibrated IMU, compass, RTK modules, and camera gimbals to restore optimal system performance. Serviced DJI Agras spray systems by cleaning filters, calibrating pumps, adjusting nozzles, and verifying flow rates. Conducted ground and flight tests to validate repairs, firmware updates, and system calibrations. Diagnosed and resolved connectivity issues between aircraft, remote controllers, and DJI software platforms such as DJI Pilot and GS Pro. Replaced damaged airframes, landing gear, and structural components in accordance with manufacturer repair procedures. Performed battery health checks, balanced cells, and ensured safe charging and storage practices. Maintained accurate service logs documenting work performed, parts replaced, and anomalies detected. Delivered technical support and operator training on DJI systems, covering safe handling, flight procedures, and troubleshooting.

Worked with a team to complete projects and ensured they met customers' specifications. Serviced customers and answered questions regarding the services that we provided. I obtained hands-on experience working with various electrical tools to measure voltage, resistance, and continuity while working with electrical components. Installed an NVR camera system, ran ethernet cat6 wires to the IP cameras, programmed the system for remote access, and motion detection.