Mirza Ahmed

Logistics Team Lead @ DHL Express UAE

About

Performance-driven operations expert with over 8 years of experience in the logistics, supply chain, and e-commerce industries. Proven ability to lead and manage teams, implement processes, and develop and implement operation plans. Skilled in data analysis, conflict resolution, and training and coaching. SKILLS & HIGHLIGHTS • Multi-tasker and strong interpersonal skills • Ability to develop reports based on management requirements • Quick to learn new skills and eager to share knowledge • Excellent verbal and written communication skills • Strong work ethic and team player • Experience with various WMS operating systems and process implementations • Ability to think strategically and identify new opportunities • Highly effective at resolving conflicts and building relationships • Negotiation, analytical, coordination, presentation, and leadership skills • Dedicated to achieving high-end business goals • Record of reducing costs and improving profits

Country

United Arab Emirates

City

Dubai

Industry

Transportation/Trucking/Railroad

Skill

Warehouse Management Systems, Customer Service, Work Ethic, Flexibility, Attention to details, safety complain, Strategic Planning, Leadership, Warehouse Management, Problem Solving, Time Management, Team Management, coordination, Collaboration, Microsoft Excel, Microsoft Word, Microsoft Office, Teamwork, Inventory Management, Team Leadership

Experience

Logistics Team Lead

DHL Express UAE

2018-5 - Present · 8 yrs 5 mos

Dubai, United Arab Emirates

Logistic Team Leader, 08/2018 - Current DHL Express MENA , Dubai, United Arab Emirates • Supervises workforce of over 55 members, driving motivation, and ensuring daily, monthly, and yearly targets are achieved. • Supports IT team during system enhancement (UAT), ensuring smooth transition. • Leads project team in setting up new warehouse facility, establishing processes and procedures from scratch. • Identifies staff training needs, and provides coaching through Performance Dialogues (PDs) and meetings. • Manages end-to-end operations, including inbound, outbound, returns, and supplies. • Coordinates with clients on order forecasts to align manpower and resources effectively. • Conducts weekly audits to ensure guidelines are consistently followed by team. • Monitors inventory of 200,000 units, promptly addressing discrepancies. • Resolves system issues and internal disputes with assertive leadership and motivational guidance. • Maintains up-to-date reports and well-organised stock inventories for optimal operations.