miroslava bradburn

* · Making sure all members are working optimally * · Monitoring and observing sales personnel to ensure that they are working according to company rules and work protocols * · Intervening during special circumstances, such as customer complaints and issues, and ensuring that all problems are resolved before they convert into crises * · Monitoring sales numbers and filling out proper reports throughout the day * · Motivating sales teams to meet their specific target * · Performing general accounting duties * · Recording financial transactions in cash office

* · Professional development program providing the opportunity to enhance skills through career-focused internship * · Attending online classes and graduated with honors. * · Being exposed to operations within the Food and Beverage Service department so that I could gain hospitality knowledge and skills through a structured training program. * · Helping with set up, service and supervision of weddings, business group meetings and receptions * · Always ensuring guests needs are met and satisfied * · Performing administrative and customer service work in multiple departments * · Assisting food and beverage manager with processing daily and monthly reports

* · Entering billing data of the customers in Europe, Middle East and Africa regions * · Ensuring accuracy of issued automatic invoices * · Continuous dispute investigation and ensuring that bills are in line with contracts. * · Investigate possible discrepancies between billing requests and customer contracts to prevent future mistakes in invoicing * · Communication with Project Managers, Sales Team, Dispute Team and Order Assurance Managers

· Making sure that the tables are decorated to guest specifications, food is well presented, and staff demonstrates proper banquet service · In charge of floor staff, and making sure that they are in uniform and serving the clients in a timely and friendly manner · Scheduling banquet service personnel, assigning specific tasks or services, ensuring that safety and sanitation codes are followed, and training staff to recognize improper guest behavior

The all-suite Marco Beach Ocean Resort brings excellent service, lodging and dining to Marco Island, one of the fabled Ten Thousand Islands located between Naples and the Florida Everglades, on Southwest Florida's Gulf coast. Marco Beach Ocean Resort features a variety of dining experiences, a spa and fitness center, a sparkling pool and four miles of white sand beach. The resort's Concierge and the highly-trained international service staff accommodates personal tastes and regularly exceeds expectations.DISTINCTIONS: AAA Four-Diamond Award winnerPreferred Hotels & Resorts memberPinnacle Award winner from Successful MeetingsFlorida Green Lodging Program DesignationWRAP-Waste Reduction Award ProgramExpedia® Insiders' Select™ List Top Ranked HotelsTrip Advisor 2012 Certificate of ExcellenceThe Knot – "Best of the Weddings"WMA Best Hotel and Lodging Website2012 Fodor's Choice Award

I studied International Business and Economics