mirella lukover

consultant manager

About

-Senior operations professional with 22 years experience in the Salon and Retail sector and a strong track record for delivering outstanding customer service. -With a grounding energy and ability to lead by example, I have expertise in mentoring individuals and teams enabling them to develop the skills necessary to grow within the industry. -Successful therapist using EFT and reiki to help clients with a variety of concerns ranging from anxiety to physical pain.

Country

united kingdom

City

bromley

Industry

health, wellness and fitness

Skill

operations management, customer service, wellness, holistic health, reiki, healing, analytical skills, data analysis, mental health, coaching, organization skills, problem solving, team leadership, time management, collaborative problem solving, public speaking, mentoring, employee training, educational workshops, intuitive healer, health and safety, product training, grounding, eft and matrix reimprinting, self management, self confidence, leading meetings, employee wellness, health and wellness, quick grasping, decision making, leading transformational change, easily adaptable, flexible

Experience

operations manager

aveda lifestyle salon & spa

2014-9 - 2017-9 · 3 yrs 1 mo

* Ensure correct stock levels are maintained. * Collaborate with the Health and Safety/Maintenance team to provide a high quality and safe environment for staff and guests. * Train all new staff members on the Aveda company values as well as train all key holders. * Report weekly and monthly to the Business Manager on the businesses performance in accordance with company set KPI’s.

guest relations manager

aveda lifestyle salon & spa

2007-9 - 2014-9 · 7 yrs 1 mo

* Ensure excellent customer service is delivered to guests by all departments. * First point of contact for any issues incurred by guests. * Manage the front of house and retail teams.

retail manager

aveda lifestyle salon & spa

2004-10 - 2007-9 · 3 yrs

* Product training for retail team of 10 * Ensure guests are recommended products after services and walk in guests are given excellent service * Work to personal and team targets

business owner

wellness by mirella

2017-9 - Present · 9 yrs 1 mo

* Set up as a sole trader and market new business of therapy and holistic retail goods. * Deliver EFT workshops to a high standard. * Perform customised treatments for clients using a variety of modalities.

consultant manager

lsbm limited

2018-7 - Present · 8 yrs 3 mos

* Direct the strategy, development and execution of salon operational duties to support business objectives. * Ensure that excellent customer service standards are maintained by coaching professional team and students alike. * Build collaborative relationships with the tutors and staff of the school to ensure smooth running of salon activities and working towards same goals.