miranda adkins

Located on US Rt. 60, Ashland, KY

Establishes & maintains systems of reports & communications within the organization, develops ongoing liaison with key leaders, coordinates events, conducts demographical research, social networking, community activism, recruiting, internet marketing, and graphic design.

Outpatient Scheduler Responsibilities include retrieving and entering physician orders into data base, communicating orders and scheduling an appointment for patients, providing accurate instructions to the patients and referring doctors on preparations for these examinations. Registrar (2012-2013) Responsible for creating a positive first impression for patients and visitors, obtaining and entering patient information into EPIC database, creating admissions, insurance data entry, escorting patients to destinations, receiving payments on accounts, maintain accuracies in billing, provide warm and welcoming impression to patients through communication and service. Departments include Emergency Room, Central Registration, Radiology, Same Day Surgery, Switchboard, Central Registration.

Patient Advocate in Human Resources: Duties included continually addressing the needs of customers while achieving positive relationships with patients through communication and service recovery. Prepared daily reports of interactions and updated spreadsheets for inventory management. Vast experience with MS Office Suite obtained. Developed efficiency-enhancing workflow/process improvements, and trained peers on newly adapted computer systems. Served numerous times as facilitator during new-hire orientations Received promotion from Unit Secretary to this position: Unit Secretary: Entered physician’s written orders into data base, made appointments, administered and maintained patient records, ordered supplies for the unit, answered and directed all phone calls, answered patient call light, used all office tools. Served on Customer Champion Board for Surgical Orthopedics.

Medical Records Clerk: Position required working knowledge of office tools including microfilm, Microsoft Office software, fax. Responsible for retrieving and delivering patient records to physicians and other personnel on and off campus, filing records, data entry, etc.