Mira Ain

• Execution of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation. • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. • Building partnerships with HR Partners and other HR Services teams by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing. • Management of cases according to established ways of working, including: WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, and handing-off cases to other teams in HR Services as required. • Management of complex cases, clarify and discuss with Subject Matter Experts on how to best manage the issue by providing possible solutions • Provide policy advise/awareness to employee (both local and Expatriates) • Issues and actions to be documented to agreed standards and reviewed on a regular basis to meet the agreed Service Level Agreement. • Solve problems and offer solutions to issues that are often non-standard/non-routine utilizing critical and conceptual thinking. • To provide customer services support to client employees via phone and email on Benefits program, in line with the client specific guidelines, policies and processing procedures. • End to end processes starting from hiring to leaving. These includes while employee is an active employee in Shell. (examples: immigrations, all claims, housing, education support, leaves and other benefit)

• Execution of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation. • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. • Building partnerships with HR Partners and other HR Services teams by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing. • Management of cases according to established ways of working, including: WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, and handing-off cases to other teams in HR Services as required. • Management of complex cases, clarify and discuss with Subject Matter Experts on how to best manage the issue by providing possible solutions • Provide policy advise/awareness to employee (both local and Expatriates) • Issues and actions to be documented to agreed standards and reviewed on a regular basis to meet the agreed Service Level Agreement. • Solve problems and offer solutions to issues that are often non-standard/non-routine utilizing critical and conceptual thinking. • To provide customer services support to client employees via phone and email on Benefits program, in line with the client specific guidelines, policies and processing procedures. • End to end processes starting from hiring to leaving. These includes while employee is an active employee in Shell. (examples: immigrations, all claims, housing, education support, leaves and other benefit)

• HR International Coordination Meeting and dinner at The Royale Chulan • CBI assessor up-skilling workshop in Intercontinental Hotel, KL • Handle managers’ International business (Mozambique and Myanmar) • Preparing business pack for managers to Mozambique, Egypt, Indonesia, Vietnam, and Myanmar. • Handle employee mobility, attrition, new hire and promotion. • Middle person between international countries and HR shared service center • Using SAP system and HRIS • Do monthly head count for international employees and organization mapping. • Check monthly Performance Status (PPA) by country • Preparing re-org proposal

work as sales assistant and customer service at Isetan's department store every semester break. Assigned to both women and men's department. Also at customer service which is more in data management and members updates on upcoming events and members special discount activities.

2010-2012 • Participate in program “Gate Away To Excellent” organized by Faculty of Business Management 2010. • Attending a seminar on “One Malaysia Law Literacy” by Jabatan Pembangunan Wanita. • Joining “Participant Development Program (PDP) at Salak North Camp Program” at Sungai Siput, Perak. • Participated in “OPKIM Perdana” organized by Faculty of Business Management 2010. • Thesis final year project. Title “Factors Influencing Repatriate Contribution To Both Company And To Individual Achievements: A Case Of PETRONAS Carigali Sdn. Bhd.” • “Hasta La Vista” team building at Trolak, Perak. (Final Year) • 2nd place for Raya Decoration HR Department, PETRONAS Carigali Sdn. Bhd. • Cultural Behavior Interview assessor up skilling workshop in InterContinental Hotel, Kuala Lumpur. 2007 - 2010 • Attending entrepreneur convention on “Self-Employment & Entrepreneur Development” by YPM, MeCD and INSKEN.