Mir Masoom Ali

Process Reengineering, AI, Agentic AI, RPA, API Automation, Process and Automation Governance, Banking Digital Transformation. Business Process Re-Engineering (BPR) Business Process Improvements (BPI) Business Process Implementation (BPIm) Business Process Intelligence (BPIn) Business Process Management (BPM) Business Process Modeling Notation (BPMN) Business Process Transformation (BPT) Business Process Optimization (BPO) Business Process Excellence (BPE) Business Process Plannings (BPP) Business Process Analysis (BPA) Business Process Assessment. Business Process Architecture. Business Process Innovation. Business Process Integration. Business Process Diagram & Flow. Business Process Redesign & Rethinking. Business Process Simulation. Business Process Orchestration. Business Process Automation. Business Process Modeling. Business Process Mapping. Business Process Documentation. Business Artificial Intelligence. AI Automation - ML, NPL, LLM, Chatbot. Digital Process Automation. Intelligent Automation. Document Intelligence. Robotic Operating Model. Robotic Process Automation. Could RPA. Agentic Process Automation. Intelligent Document Processing. Desktop Automation. Document Automation. Process Efficiency. Process vs Procedures. Automation Framework Processes & Technology. Process Engineering with RAG (Retrieval-Augmented Generation), Generative AI, and LLMs (Large Language Models). Process & Automation Governance Framework. End to End Business Process Implementation. End to End Processes Lifecycle Management. Testing and Refining Processes. Static & Dynamic Workflow Automation. Continues Process Improvements (CPI).

Lead RPA Production Support - CoE - ROM Process Management - Process Discovery, Managing the Pipeline Processes. Process Discovery Framework - Process Triage, Process Assessment, Process Analysis. Delivery Methodology - Define, Design, Build & Test, and Deploy Phases. Data Security & Change Management Process (Business Change & IT System Change) Manage the CoE. Engage with senior stakeholders to establish governance and communication. Own the process pipeline. Evangelize RPA implementation. Manage and oversee a team of RPA developers and analysts. Meet with senior executives to present the impact of the team. Lead the governance board. Be accountable for service management in line with operational KPIs. Own the operating model. Track and report on performance. Manage the process controllers. Establish internal and external escalation points. Manage the relationship with IT. Collaborate with senior stakeholders to define governance and communication. Develop a method for identifying, quantifying and prioritizing automation candidates. Set up a scalable and secure technical environment with IT support. Deploy a framework for efficient and consistent IA delivery. Continuously schedule, monitor and enhance automated processes for increased benefits. Establish change management procedures to integrate system and business changes into operational processes. Focus on security, access, operating system and server provision. Liaise with IT to establish a serviced, supported, scalable and secure technical environment that scales in line with predicted business demand. Assist RPA team in fully understanding the implications of IT infrastructure. Work with various stakeholders to ensure access and security profiles meet the needs of the solution and all policies/restrictions in place. Identify new technical integration solutions and accurately analyze and estimate new architectures, quickly assessing feasibility.

Banking Business & Operation, Fintech & Payment Technology. BluePrsim - Robotic Process Automation. Banking Intelligence Automation. Banking Operations RPA Implementation. Automation Partner Technical Specialist Intelligent Automation Discovery Intelligent Automation Delivery Intelligent Automation Support Intelligent Automation Infrastructure Intelligent Automation CoE

ATM Operations, Technical Support, ATM Switch & UAT, Radia Deployment, Solidcore Suite, Cash in Transit, Cash Forecasting, Claims & Settlements Reconciliation, EMV Debit - Cridit Card & PIN, ATM Transactions APP & DEC, POS. EJ Tracker. ATM Business & Installation self-service & KIOSK Machines. ATM FLM & SLM, OLM FAULT Analyser. ATM NCR APTRA & DIEBOLD AGILIS. Card Protection - All Cards Productivity, Charge Back, Pending Claims, Account Management (New & Updates and Retail & Cooperate Account), Fintech Technology Payments, POS, Wallet, Digital, Mobile Payments, MasterCard & VisaCard Payments Process. Budget Analysis, Finance Analysis, Credit Analysis, Data Analysis, Reports Analysis, invoice Management, Business & Operations Transformation. MS Access Automation Program, Robatic Automation Program, Excel VBA Programming. Mathematical, Functional & Validation Data Structural Management, Financial Reporting & Accounting.

Technical Support - Account Management Branches, CITs & Branches Settlements & Reconciliation, Overages & Shortages, Claims, Chargeback, Payments MasterCard & Debit Card, Card Production, PINs Fulfillments Technical Support. Automation Programs. Reports & Dashboards.

ATM MONITORING, ESQ, SSTOB, Report Portal, Data Analysing, Reports Analyst, Daily Business Availability Reports - ATM, CAM, KIOSK, POS, TRANSACTIONS, EJ, LOGS, XFS FAULTS, INCIDENTS, DASHBOARDS, SAMA REPORTS, ONUS - OFFUS, Acquirer & Issuer, Approved & Declined Transactions. Application Support & Technical Support Responsibilities: - Supporting the Business and Operations objectives goals are valued higher. - Supervise ATM Operation & Network to enhance the daily business Availability as SAMA Rules. - Enhance ATM Transaction flow of ATM activity Depositor, Withdrawal, No transaction, Balance Inquiry& silent ATMs, POS Transaction. - Enhance internal ATM network teams to fulfilled all requirements for Blacklist, Removed, New, Replacement, Deleted, Mobile ATMs to reach in production. - Enhance ATM forecasting replenishment without rejected orders& rejection reason for production active and cash out ATMs. - Enhance ATM cassettes fulfillments to save the eliminating ATM Cash replenishing Orders. - Supervise installation team for New, Used, Replaced, Removed & Relocate ATMs, - Coordinating with ATM Business for new ATM installation on site & Models – Branches, Lobby, TTW, Island, Stand Alone etc. - Supervise team to fallow up with CIT & Vendor for open calls FLM & SLM by incident management. - Enhance ATM card captured statistics. - Supervise team to monitor ATM faults and incident to fixed issue remotely or joint visit CIT custodian and vendor engineer within SLA& without SLA. - Enhance Core Action ATM hardware to reduce ATM XFS Faults (FLM, SLM & OLM) and XFS Layers APTRA & AGILIS. - Supervise ATM handover process between CIT Companies and team to team. - Monitoring ATM XFS Faults by Switch, RMM, RMS Process. - Managing the contracts ATM hardware and software solutions. - Managing ATM Errors & Problems. - Managing Risk plans & views – Card Fraud & Skimming. - Coordinating ATM Operation internal teams of Claims, PIN & Card Production, ATM Business, ATM Installations.

I have held progressively roles where I honed my expertise in optimising banking operation support, vendor services, and team management. Cost and budget saving across vendor invoice claims, I have played throughout my time increasing invoice reconciliation cost-saving 30% monthly upon each vendor & CIT company invoices. Responsibilities: - Cash in Transit - (Cash in Transit Standard Operating Procedures - FLM, SLM, OLM) - CIT & Vendor Invoice Management. - CIT & Vendor Invoices Reconciliation. - Cash Management and ATM Replenishment. - Vendor Contract Fulfillment & SLA. - Cash & Forecasting MBCC, Cash Centers and Branches. - MBCC, Cash Center & Branches Security Requests. - Finance, Budget, Cost Control Reports. - Vendors KPI, KRI, Evaluation. - Monthly and yearly Cost Savings Profitable Revenue Margine. - Processing yearly ATM operation budget CIT & Vendor invoicing, Assets & labilities Operating and Capital Expenditures – Year-end activity on net budget. - Contracts – Reviewing and finalizing all business projects with CITs & Vendor Contracts. - SAMA (Saudi Arabian Monetary Agency) Reports – Managing the non-working ATM as per SAMA & Rules & Regulations for applying CIT and vendor penalties on monthly base. - Reviews and leads the preparation of statistical reports according to prescribed schedules for use by senior management in decision making processes. - Ensures archiving of all documents as per the policies and guidelines for sustainable operational efficiency. - Handles third parties invoice claims, banks, merchant and service providers for following up on PO, Requestion, Invoice Payment & transactions. -

Controlling & Managerial Health Ministry Confidential Documents. Presenting Presentation Health Programmes & World Health Organisations (WHO) directions updates Internal Medical Departments. Responsibilities: - Supervises and assists in the direction of a major department Scientist & Research Doctors. - Following up with a senior official in the development of operating procedures. - Escalate issues, propose solutions and provide updates. - Complete work tasks within set budgets, timeframes and standards. - Initiate and develop team goals and plans, and use feedback to inform future planning. - Considering the implications of immediate and longer-term organisational issues. - Clarifying the work required, and the expected behaviours and outputs. - Recognise performance issues that need to be addressed and seek appropriate advice. - Support the implementation of systems improvement initiatives, and the introduction and roll-out of new technologies. - Makes complex operational decisions.

Clients Auditing Flow Chart & Draft Contracts. Zakat - RSM Saudi Arabia Responsibilities: - Explain audit findings and recommend solutions. - Preparing an audit report. - Identifying potential fraud or mismanagement. - Prepare all documents related to finance and Zakat. - Verifying company financial information. - Analyze audit evidence.

I have played a crucial role in the ticketing management industry, handling ticketing operations and Invoice Reconciliation Management. Responsibilities: - Vendor Invoice Management. Credit Anyalise, Cost Control, Vendor Invoice Reconciliation. - Managing ticketing systems and ensuring smooth operations for events or travel. - Providing excellent customer service in ticket booking and inquiries. - Coordinating with various departments for ticketing logistics and issues. - Account - IATA & vendors Invoicing.

In this role, I provided outstanding customer service to the passengers to support the progress of their onboarding and separation connecting flights promptly and committed to our mission and values. Responsibilities: - Help customers with queries, answering them in a timely and efficient manner supporting beyond the passengers expectations and performing to the highest professional standards, - Input customer data accurately and efficiently on our various platforms, - Cover Arrival/Departure post and other administrative duties as and when required. - Weekly 10 Hours Part-time, Checking Boarding & and giving passenger Hand Baggage. Coordinate Team Head and business support.

Ladies Fashion Cosmetics & Make Up. Section. Responsibilities: - Monitoring inventory (product and testers) and report any issues to the Key Account team. - Promoting and managing the development of sales on assigned territory. - Product Knowledge - Excellent Time Management - Sales Growth - Business Relationships - Sales Strategies

PART TIME Freedom - OWN BUSINESS. Vectone Telecom SIM wholesale direct sale agent. South, London Areas. 360 outlets at 170 streets. +447454322245