Minnie T.

At Upshop, I lead the strategy, development, and optimization of all technical and API documentation that supports our retail operations platform. My focus is on making complex systems intuitive and accessible, from data flows and integrations to developer-facing APIs. Using tools like Stoplight and Heljuice, I design and manage interactive API documentation and build scalable content frameworks that unify product, engineering, and customer success teams. I drive initiatives that strengthen content governance, streamline docs-as-code workflows, and enhance documentation usability across internal and external audiences. Key contributions include: - Implementing a structured documentation system that improves accuracy, versioning, and cross-team collaboration. - Modernizing API documentation with Stoplight for improved developer experience. - Establishing a documentation strategy that reduces onboarding effort and enhances customer understanding. Through this role, I ensure that documentation at Upshop isn’t just an afterthought — it’s a strategic tool for alignment, transparency, and product adoption.

Lead a team of 2 remote Technical Writers, enhancing documentation clarity and usability, resulting in a 20% improvement in customer feedback scores. Optimize workflows to prioritize feature releases, reducing project turnaround times by 15% and ensuring on-time delivery. Collaborate with Product and Engineering teams to define content strategies that increase product adoption rates. Provide comprehensive editorial feedback, fostering a culture of excellence and elevating writing quality across the team.

Partnered with Product and Engineering teams to produce clear, concise, and engaging documentation, including user guides, API references, and feature overviews. Maintained a robust docs-as-code workflow using Git for version control, ensuring accuracy and seamless updates across documentation. Applied Human-Centered Design principles to improve UX writing for interactive app screens, enhancing usability and accessibility. Championed content strategy initiatives to align documentation with UX design, usability principles, and accessibility standards, resulting in a 20% improvement in user feedback scores. Contributed to interactive design processes by editing and proofreading app screens for clarity, consistency, and adherence to design best practices. Adapted to a highly dynamic environment, delivering high-quality documentation on tight timelines in a cross-functional business setting.

Played an active role in all stages of the Software Development Life Cycle (SDLC) using Agile methodologies inspired by Pivotal Labs. Worked closely with Product, Design, and Engineering teams to produce comprehensive user guides, integration manuals, and other technical documentation. Developed and maintained a knowledge base that streamlined access to critical product and integration information for customers and internal teams. Created process documentation to improve onboarding efficiency for new hires and contributed to an 18% reduction in onboarding time. Applied feedback loops with internal and external stakeholders to iteratively improve documentation quality, achieving a 95% approval rating from users.

Produced program documentation and training materials that enabled users to optimize their functions in those environments. Ensured a superior and continuously improving level of product and document quality. Collaborated with software developers and QA specialists to ensure documentation for all products was ready for a successful and on-schedule delivery. Developed and continually improved reference manuals, diagrams, user guides, online content, release notes, and more. Managed the documentation set using version control. Prepared all documentation for release. Continually recommended process improvements and best practices.

Developed API guides and wrote documentation plans. Mapped customer journey with the assistance of stakeholders. Identified gaps in user experience for the application. Updated the error messages and created a new message for each scenario within the product for customers. I have updated the error message and created a new message for each scenario within the product for our customers.Identified the correct tool required for tech writing based on the collected information of requirements. Identified Key Stakeholders and interviewed them to have a deep understanding of document usage by customers. Listened to customer recorded calls to get first-hand knowledge/feedback on documentation and its requirements. Intensely studied documentation Analytics. Involved with developer tools to create and organize documentation files. Resolved issues with existing documentation to keep it up to date. Worked independently to bring deliverables to customers on time. Contributed to externally-facing websites that educate developers about new tools and technologies for building modern web and mobile apps. Worked with product managers, software engineers, and sales and marketing teams to determine the developer features that needed documentation.

Technical Writer

Worked as a business analyst with ITC infotech client. Cold calling and cold emailing potential clients. Connecting with prospects via LinkedIn and connecting with them to make communication viable. Bridging the communication between potential clients and Business Development Manager. Developing growth strategies and plans. Managing and retaining relationships with existing clients. Increasing client base.

Masters' in Mass Media and Communications