Minh Trang Nguyen

Senior Sales Manager @ voco Quang Binh Resort By IHG

About

With nearly 10 years of experience in the hospitality industry, I specialize in sales and marketing for both domestic and international hotel brands. I hold a Master’s degree in Hospitality Management from Robert Gordon University in the UK, which has equipped me with a global perspective and strategic approach to hospitality operations. I began my career with Vinpearl, Vietnam’s largest hotel group, where I served as Cluster Sales Manager overseeing up to 43 properties. This role sharpened my skills in multi-property sales strategy, team leadership, and market expansion. My international experience includes: Fusion Hotel Group – where I contributed to the brand’s wellness-focused hospitality model. Banyan Tree Group – known for its luxury and sustainability-driven approach, where I gained deeper insights into high-end resort operations. voco Quang Binh Resort by IHG – my current role, where I am part of the pre-opening team, bringing IHG’s vibrant and contemporary brand to central Vietnam. I am passionate about driving revenue growth, building strong client relationships, and delivering exceptional guest experiences. I thrive in dynamic environments and enjoy working with teams that value innovation, collaboration, and excellence in service.

Country

Vietnam

City

Hanoi Capital Region

Industry

Hospitality

Skill

Data Science, Recommendation System, Decision Trees, Random Forest, Python (Programming Language), Statistical Data Analysis, Exploratory Data Analysis, Data Visualization, Pre-opening, Account Management, Customer Support, Language Skills, Event Organization, Fillings, Professional Phone Skills, Office Administration, Event Organizing, Marketing Support, Partner Relationship Management, Contract Negotiation

Experience

Senior Sales Manager

voco Quang Binh Resort By IHG

2024-10 - Present · 2 yrs

Hanoi, Hanoi, Vietnam

Senior Sales Manager

Angsana Ho Tram

2023-7 - 2024-3 · 9 mos

Ba Ria-Vung Tau, Vietnam

• Acquired and managed relationships with tourism partners, contributing to rate strategy and promotional tactics. • Developed MICE strategies and various room packages tailored to demographic customer segments. • Expanded the Korean market through hosting KOLs, participating in digital roadshows, and collaborating with local and international partners. • Achieved revenue targets, handling MICE and leisure group business with monthly revenue up to 2.3 billion VND

Sales Manager

Fusion Suites Vung Tau

2022-8 - 2023-6 · 11 mos

Vung Tau, Ba Ria-Vung Tau, Vietnam

• Developed strategic action plans to maintain business with key domestic travel agents and increase inbound market contribution. • Identified new markets and business opportunities, strengthening relationships through sales calls, networking events, and trade shows. • Conducted market research to propose competitive packages and promotions, contributing to the development of rate structures.

Senior Sales Manager

Vinpearl

2020-7 - 2022-7 · 2 yrs 1 mo

Ho Chi Minh City, Vietnam

• Adapted strategies to focus on the domestic market during the COVID-19 pandemic, promoting Vinpearl as a safe travel destination. • Managed MICE groups from 100 to 800 participants, driving significant business growth.

Sales Manager

Vinpearl

2017-11 - 2020-6 · 2 yrs 8 mos

Ho Chi Minh city, Vietnam

• Drove incremental sales revenue from inbound markets including Korea, China, and SEA. • Strengthened relationships with customers through sales calls, FAM trips, and trade shows.

Sales Executive

H&K Hospitality

2017-2 - 2017-10 · 9 mos

Ho Chi Minh City, Vietnam

• Implemented sales strategies, established new customer relationships, and resolved sales-related issues.

Front Office Trainee

Hotel Palace Luzern

2016-5 - 2016-11 · 7 mos

Lucerne Area, Switzerland

• Welcomed and supported the customer from arrival to departure in professional hospitality manner, mainly focused on English and Chinese speaking guests. • Monitored process of check-in, check-out, room escort and accomplished admin works and other tasks assigned by front office manager. • Contributed to their permanent satisfaction by ensuring a quality service throughout their stays

Marketing and Sales Assistant

GAMUDA LAND

2015-1 - 2015-10 · 10 mos

Hanoi, Vietnam

• Executed small-scaled advertising projects to introduced new products and oversaw agencies to sell current products of company. • Supported in organizing sales events. • Supported in surveying and analysing marketing trends.

Receptionist cum Administration Assistant

GAMUDA LAND

2014-4 - 2014-12 · 9 mos

Hanoi, Vietnam

Receptionist - Efficiently greeted and assisted customers, ensuring a positive experience. - Addressed inquiries promptly and resolved customer complaints effectively. Office Support - Managed office goods and maintained stock inventory. - Collected necessary documents and organized work files.

Project Officer

RIVA Film Vietnam

2012-6 - 2013-5 · 1 yr

Hochiminh, Vietnam

• Collaborated across pre-production, production, and post-production departments to ensure timely completion of TV series and TV commercials. • Cultivated strong relationships with customers by coordinating with agencies and clients, resulting in positive feedback on product quality.

Communication Officer

Hanoi Ancient Wall and Co Loa Vestiges Preservation Center

2008-3 - 2010-8 · 2 yrs 6 mos

Hanoi, Vietnam

• Supported the project to build the Nomination Dossier for the Thang Long-Hanoi ancient citadel by managing logistics, facilitating communication, and organizing both public and internal team meetings. • Created the Nomination Dossier website for Thang Long-Ha Noi ancient citadel, contributing to its nomination as a World Heritage Site. • Conducted guided tours for visitors at the Heritage Site and assisted in hosting annual events such as the Spring Flower Festival and Exhibition of Traditional Folk Paintings.