Minh Phuong Tran

Client Facing Operations/ Support Engineer @ Wistron

About

I have worked across Singapore and Vietnam in customer support, operations, and coordination roles.I'm used to handling customer issues, working across team, and making sure things get resolved properly. Currently, im working in manufacturing environment where I support Block build/pilot run and early production stages. It's usually fast paced, issues pop up, and requires a lot of follow up to keep it moving. I'm comfortable working with people, handling pressure and dealing with real situation.

Country

Singapore

City

Singapore

Industry

Education Management

Skill

operation support, Cross-functional Coordination, Escalation handling, Client Coordination, Problem Solving, Logistic Support, Customer Service, Customer Quality Management, Defect Control & Analysis, Customer Service Representatives, Nonprofit Organizations, Administration, Assistants, Administrative Management, Customer Satisfaction

Experience

Client Facing Operations/ Support Engineer

Wistron

2024-8 - Present · 2 yrs 2 mos

Vietnam

- Act as main point of contact between customer team and internal stakeholder for daily communication and issue handling. - Handle urgent requests and escalations, ensuring timely follow up and resolution. - Coordinate with cross function team (QA, QE, PMC, engineering ...) when issues impact timely or production line - Work on real time issues during build instead of just reporting. - Support block build/ pilot run to ensure readiness before mass production. Key Achievement: ** Recognized by Dell Technologies for supporting urgent block build (OOB) for client, preventing line down, mitigating COS risk, and securing huge costing while ensuring on-time delivery of large volume of customer orders.

Customer Service Consultant

Stu-view Overseas Service International Group

2023-8 - 2024-4 · 9 mos

Hanoi Capital Region

- Managed customer consultation and followed through the full process. - Followed up on individual cases to ensure timelines and requirement were met. - Coordinate documents and internal steps to support smooth case handling.

Critical Situation Management

Tek Experts

2023-2 - 2023-8 · 7 mos

Hanoi

- Acted as a POC between enterprise customer and engineering teams to manage and progress technical issues. - Gathered and structured customer cases before passing to the right engineer for investigation. - Join calls with customers and engineers when need to clarify issues and align on direction. - Followed up on investigations and translated technical details into clear, customer facing communications. - Handled multiples cases while maintaining clear communication and consistent follow up.

Fulfillment Specialist

COURTS SINGAPORE

2021-9 - 2022-12 · 1 yr 4 mos

Singapore

- Managed online orders and supported fulfilment process from order placement to delivery. - Handled customer inquires related to online purchases, delivery status, and after sale issues. - Coordinated with warehouse, logistic and internal teams to solve order issues. - Followed up on cases to ensure timely updates and smooth customer timelines.

Product Specialist

COURTS SINGAPORE

2018-6 - 2021-9 · 3 yrs 4 mos

Singapore

- Support product-related operations, including stock coordination and internal updates. - Assisted customer with production information and basic consultation at store level. - Coordinated with internal team to ensure product availability and accurate information. - Handled day to day operational task to support store activities.