minh luu

minh luu

incident management engineer at ibm

About

Incident Management Engineer at Verizon Enterprise Solutions

Country

united states

City

united states

Industry

-

Skill

-

Experience

ibm

incident management engineer at ibm

ibm

2015-8 - Present · 11 yrs 2 mos
expert global solutions

windows administrator

expert global solutions

2015-3 - 2015-7 · 5 mos
patterson dental

tst ii

patterson dental

2010-9 - 2014-1 · 3 yrs 5 mos

* Managing data backup of servers through the checking backup logs and file restoring process. * Monitoring window servers, corresponding infrastructure and associated applications. * Repairing and configuring of core computer and network components including workstation, server, printers, firewalls, routers, backup systems, anti-virus and email systems. * Installing and supporting practice management software's and X-ray equipments.

dentek systems inc

senior it consultant

dentek systems inc

2007-9 - 2010-9 · 3 yrs 1 mo

* Performing regular maintenance of servers through installation of software upgrades, patches and hardware upgrades.. * Creating and resolving tickets for customer issues via incoming calls and emails. * Managing and implementing phone system, CCTV system, firewall system, routers system. * Configuring and troubleshooting peer-peer and server-client networks such as workstation, Window Server 2003 and 2008, printers system, backup systems, anti-virus and email systems. * Installing network cabling and termination to modular jacks, punch down blocks and patch panels using the appropriate tools and LAN cable testers. * Installing and supporting practice management and imaging software, x-ray, and intro oral camera.

value added communications

technical support analyst

value added communications

2007-4 - 2007-8 · 5 mos
intuit

software support specialist

intuit

2006-12 - 2007-4 · 5 mos
domino's pizza

store manager

domino's pizza

1994-12 - 2006-10 · 11 yrs 11 mos
verizon business

incident management engineer at verizon enterprise solutions

verizon business

2015-8 - 2014-11

Responsible for the operation, management, maintenance, and deployment of Microsoft Windows-based server systems and associated technologies including server clustering, MSIIS, DHCP, DNS and WINS Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Education

the university of texas at dallas

the university of texas at dallas

naveen jindal school of management, ut dallas

naveen jindal school of management, ut dallas

management

2001-1 - 2004-1 · 3 yrs 1 mo

minh luu's Contact Information

Email

******@***.com

Phone

(**) *** ****

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