Minerjean Bayonito

Customer Support | EV Charger Operations Provided customer support for EV charger installation services by handling inquiries, explaining installation processes, and guiding customers through next steps. Conducted outbound follow-ups to check on quotes, requirements, and scheduling. Assisted with invoicing, and worked closely with installers to confirm job details, availability, and installation timelines. Maintained accurate records and ensured smooth communication between customers and technical teams to support timely and successful installations.

Healthcare Specialist | Customer Support Provided customer support for health insurance members by answering inquiries about benefits, coverage, and co-pays; assisting with billing and payments; helping locate in-network primary care physicians and specialists; and supporting medication and prescription-related concerns. Delivered accurate information with empathy and professionalism to ensure a positive member experience.

Hotel Reservation Specialist | Customer Service & Front Desk Support Assisted customers with room reservations, special requests, and inquiries to ensure a seamless booking experience. Provided professional front-line support by addressing customer concerns promptly and empathetically, maintaining high levels of customer satisfaction. Managed reservation-related documentation and reports, including handling both positive and negative feedback professionally. Coordinated with hotel departments to fulfill guest requests and enhance overall guest experience, ensuring service standards were consistently met. Maintained accuracy in booking systems while delivering friendly, efficient, and solution-oriented service.

Sales & Customer Support Specialist | Internet, TV, Mobile & Telco Services Managed inbound and outbound sales for internet, TV, mobile, and telecommunications services while providing expert support for billing inquiries, account adjustments, and payment concerns. Assisted customers with basic technical troubleshooting, service setup, and connectivity issues. Handled challenging and escalated interactions with empathy and professionalism, focusing on issue resolution and customer retention. Assessed customer needs, recommended suitable plans, bundles, and upgrades, and ensured accurate order processing and documentation. Maintained high service standards while consistently meeting sales and quality targets.