Mina Samy

• Managed import shipments, ensuring timely and efficient delivery while overseeing logistics operations. • Ensured trade compliance by verifying shipping documents and facilitating smooth customs clearance. • Coordinated with vendors to maintain clear communication and timely logistics from preparation to pickup.

* Respond to customs trace agent's inquiries and communicate with the brokers for feedback * Monitor and measure all airport activates and service levels * Dealing with customs authority for different aspects and requirements rolls and regulations * Dealing with customers or brokers and evaluate the needed paperwork for custom clearing process * Respond and communicate to inbound and outbound gateways * Dealing with airlines carriers for line-hull rates, activates and commitments * Develop and maintain a positive client relationship by providing routine follow-up and worked resolutions. * Document and escalate any customs issues related to customs clearance or service errors * Work with superiors to improve productivity, manage workload of team and monitor schedules. * Arrange and update departments reports as well as custom daily functions communications to other departments * Provides information to new-hires on the company policies and work/development procedures as cross functionally * Meeting customers at airport in rush hours or in tge case of staff shortage or emergencies * Responsible for filling all adminstration documents of airport department

* Handling all the top customers of company (customer care) in their inquiries. * Handling all the process of free zone companies' shipments and assisting to perpare free zone declarations. * Coordinating packages status between customers and brokers at the airport. * Keeping customers update about thier packages. * Tracking and tracing inbound / outbound about their packages. * Pre clearance for inbound packages. * Keep customers updated with all clearance procedures according to Egyptian customs regulations. * Inform customers with all needed paper work according to Egyptian customs regulations to open customs certificates on their inbound caged shipments and out bound shipments. * Calculating the rates for all outbound local and international shipments. * Handling customers complains for any mistakes in clearance process.

* Handling all customers face to face to provide best services. * Responsible for keeping and updating reports and traces related to bussiness. * Working on solving any customers problems by direct communication with other departments in order to provide best service and insure customer satisfaction. * Provide all new available services to customers (sales Lead). * Answering all customers inquiries concerning all FedEx services. * Following up shipments (inbound & outbound) and local shipments within duties limitations. * Was responsible for all customers complains as an extra task an solve it, then report to FedEx Dubai weekly. * Monthly reports under my manger's supervision.

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