Milton Kay (Koropshinsky)

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1025Connect is a carrier-neutral colocation facility located in Long Island, New York. 1025Connect provides network operators of all types, carrier and enterprise alike, with a central and high-performing global marketplace for their communications service needs. Tenants within 1025Connect benefit from direct access to multiple trans-Atlantic and Caribbean submarine cable systems, every major New York City metro fiber provider and Manhattan bypass fiber routes all without any monthly recurring cross connect fees. For more information on 1025Connect, visit www.1025connect.com.

• Responsibility for overall delivery of quality customer installations, within the defined timelines, exceeding customer expectations and reducing costs. • Liaison for customers, engineers and sales to implement services and assess customer needs to improve customer satisfaction. • Prepare, present, and review requests for proposals, project plans, presentations and status reports with account teams and customer executives to establish realistic rollout schedules. • Rebuild customer relations and re-establish on-time order processing on accounts that are having issues to reestablish brand confidence and repeat business. • Serve as the overall team lead on critical system issues, ensuring on-time performance to meet operational metrics and contractual obligations keeping cost overruns at a minimum. • Troubleshoot issues and drive to resolution, keeping project deadlines on schedule. • Liaised with Marketing, IT, and Sales Management to modify and improve overall product development for Verizon Business VOIP product line, including processes, procedures, and performance improvements to increase sales. • Member of the Individual Case Basis (ICB) steering committee to ensure customers applications are successfully implemented and service levels are improved. • Ensure customers are provided with appropriate written and/or verbal confirmation of critical dates within the service delivery time frame to improve customer service. • Coordinate and host meetings with customers, equipment vendors, installation engineers and account teams for service activation to ensure the seamless rollout of new technologies.

• Directed customer facing role acting as the client advocate and responsible for product and service satisfaction resulting in improved customer satisfaction scores. • Assisted sales teams with developing technical aspects of the sales proposal. • Gave customer tours of which entailed describing all available service and facility options. • Team leader to other Sales Engineers throughout the Tri-state area. • Kept customers informed of all aspects including provisioning, delivery, and installation of services. • Handled executive escalations.

• Responsible for the installation of over 300 new customers in an 18 month period, generating more than $3 million dollars in incremental revenue. • Carefully organized, analyzed, and prepared technical reports to ensure proper workflow and productivity, streamlining the order entry process. • Combined services including voice, local, and data to fulfill customer specific applications.

• Personally responsible for the acquisition and retention of midsize corporate accounts generating revenue in excess of $1.4 million. • Responsible for delivery of telecommunication outsourcing services and related operations for over 1,800 clients located throughout the Northeast. • Responsible for the provision of management consulting engagement assistance to clients in several areas including network and system analysis and service implementation. • Coordinated moves and/or equipment acquisitions for over 180 clients, including installing and maintaining internal networks. • Product applications expert in central office and premise based voice systems (PBX) and related network services, including ACD, IVR, Voice Mail, Call Accounting, and cable and wiring topologies.

• Administered product management and technical assistance for a New York based telecommunications vendor specializing in peripheral hardware and software, including IVR, Call Sequencers, ACD, Automated Attendants, Voice Mail, and Call Accounting. • Managed technical staff whose duties included equipment acquisition, facilities design, installation management, training, and ongoing maintenance. • Supervised quality assurance testing and handled all service scheduling. Participation with company management for product evaluation and selection.