milosh sholak

client services manager

About

Client Service Coordinator at Sizmek

Country

serbia

City

serbia

Industry

information technology and services

Skill

leadership, social media, online marketing, windows, account management, graphic design, digital media, troubleshooting, client services, business analysis, english, team management, team leadership, process improvement, digital marketing, advertising, customer relationship management, html, online advertising, microsoft office, microsoft word, program management, marketing, project coordination, microsoft excel, editing, time management, customer service, journalism, social media marketing, management, teamwork, project management, public relations

Experience

client services manager

sizmek

2016-10 - Present · 10 yrs

subject matter expert

ncr corporation

2015-1 - 2015-6 · 6 mos

* Working closely with Account team on establishing procedure * Weekly meetings * SLA reports * Resolving customer's escalations * Team training

senior customer service coordinator

ncr corporation

2013-8 - 2015-1 · 1 yr 6 mos

* Customer support * Troubleshooting * Dispatching * Creating trouble tickets * Creating and modifying procedures * Mediator between the company and the customer * Logistics * Escalation * Unspecified problem solving

journalist

adria media serbia d.o.o.

2011-2 - 2011-8 · 7 mos

* Gathering information. * Writing articles on various subjects. * Taking photos and making videos to accompany stories. * Conducting interviews. * Page layouts.

public relations manager

fk bsk borca

2012-10 - 2013-8 · 11 mos

* Managing press conferences. * Working with the media on a daily basis. * Press releases. * Administrator of the clubs web page. * Search for new and maintaining a stable relationship with sponsors.