Milica Dročić Krus Saldanja
Director spa, wellness & health @ PAM Hotels
About
Highly dedicated to creating a positive and inclusive wellness environment, I bring high levels of knowledge to my roles through personal research and career experience working across wellness spas for highly luxurious spas, medi-spa clinics, and cruise ship spas for over 15 years. I bring high levels of professionalism to my roles and focus on adding value through improving customer experience. Generating revenue through guest engagement and upselling techniques, I'm very passionate about providing exceptional services and experiences to clients. I have a strong background in spa supervision, revenue analysis, customer service, and retail, complemented by a bachelor's degree in Esthetics and Cosmetology from the esteemed University d'Esthétique Françoise Morice and a Máster en Administración y Dirección de Empresas + Máster en Big Data y Business Intelligence. I am passionate about enhancing the health and beauty of our clients, using the latest techniques and products in the industry.
Mexico
Cancún
Leisure, Travel & Tourism
Business Analysis, Customer Service, Retail, Wellness, Fitness, Wellness Coaching, Nutrition, Skin Care, Business Strategy, Social Media, Inventory Management, Aesthetics, Cosmetics, Spa, Beauty Industry, Customer Satisfaction, Healthcare, Tourism, Hospitality Management, Retail Sales
Experience
Director spa, wellness & health
PAM Hotels
Cancún, ROO
Corporate leader driving luxury spa, wellness, and longevity initiatives across PAM Hotels, overseeing operations, revenue strategy, guest experience, and innovation for: • Hard Rock Hotel Cancún • Hard Rock Riviera Maya • Hard Rock Vallarta • Hard Rock Los Cabos • Hard Rock Punta Cana • AVA Resort Cancún • UNICO Riviera Maya • UNICO Vallarta • Nobu Los Cabos I lead the development and implementation of integrated wellness concepts including Longevity Lounges, Regenerative Clinics, IV Therapy Programs, and Signature Spa Experiences. My role focuses on launching high-impact wellness projects, building strategic medical partnerships, driving CAPEX and ROI planning, and aligning Spa, Fitness, Medical Wellness, Marketing, Finance, and Operations to position our brands as leaders in luxury wellness and longevity tourism.
Spa Manager
Kempinski Hotel Cancún México
Cancún, Quintana Roo, Mexico
Operational Director
The power of beauty
Cancún, Quintana Roo, Mexico
Spa Supervisor
Wellness SPA
Cancún, Quintana Roo, Mexico
Spa Director
Canyon Ranch
Celebrity cruses
Spa Manager
Steiner Leisure Limited
Spa Manager
Balas
Serbia
- In charge to oversee and supervised the spa staff. - In charge of implementing the rules and policies. - Responsible for scheduling, payroll distribution, and inventory of materials/ products. - Responsible for keeping track of all the spa services/ products and operations. - Overseeing the even flow of activities in the spa-like reservations and appointments, inventory, etc; and making sure that the environment is kept clean all the time.
Spa Therapist
Pure beauty
Serbia
Education
ENEB - Escuela de Negocios Europea de Barcelona
Business Administration and Management, General
Milica Dročić Krus Saldanja's Contact Information
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