Miles Petty

• Delivered administrative and project support to two key departments – School and Education • Answered inquires (phone, email and in-person); assisted with questions regarding programming, enrollment, and auditions; triaged questions and issues to ensure positive outcomes • Maintained all accounts payable records for department; processed monthly credit card reconciliation reports, invoices, check requests, and petty cash reimbursements; moved money within budgets • Served as Secretary for School and Education Committees; attended and took minutes at all meetings; created agendas, calendared meetings dates and reserved conference rooms; transcribed minutes accurately and captured the document as per the SFB Style Guide; posted relevant updates on BoardEffect platform • Managed social media presence, including content planning and creation, publishing and increasing audience engagement • Posted internal announcements and communicated relevant information to the appropriate parties; distributed mail to staff and students; organized office records and ordered supplies as needed

• Supported trainers, teachers and public via digital and phone communication; successfully resolved immediate customer service issues • Proofread, edited and updated internal and external marketing materials, including manuals, newsletters and website • Tracked customer satisfaction and retention statistics • Acted as back-up assistant in studio; checked-in students, compiled teacher reports and collected class pass payments

• Managed complete fitness floor operations • Recruited, trained and supervised all fitness floor employees • Co-managed personal training staff with Fitness Manager • Created and maintained marketing materials • Ran and evaluated payroll, monthly revenue, and attendance reports • Implemented Active Sports initiatives and assisted in on-boarding of new members • Promoted new fitness classes, programs, events/workshops