MİLA İvgen
International Client Relations Specialist @ Moka United
About
Market Operations & Customer Experience Specialist | Fintech | PR & Marketing. Native in Russian, Turkish, and Azerbaijani; Professional English. Currently, I facilitate and support all operations for the CIS market at Moka (United Payment), focusing on the Turkey-Russia fintech corridor. My background combines international trade experience with a history of entrepreneurship in Turkey. What I do: • Regional Operations: Coordinating cross-border workflows and international trade processes for the CIS region. • Local Expertise: Understanding Turkish regulations and customer mindset through hands-on business experience. • Market Adaptation: Localizing customer experience and building user trust using my PR and marketing roots. • Strategic Liaison: Acting as a key link between technical teams and international partners to ensure stable service delivery. I help fintech solutions work effectively across regional markets.
Türkiye
Istanbul
Higher Education
Rekabet Analizi, Cross-functional Collaboration, Risk Management, Optimization of Business Processes, Logistics Coordination, Operasyon Yönetimi, Stratejik Planlama, Entrepreneurship, Customer Experience, Business Strategy, Regional Operations, Stakeholder Management, Market Analysis, Customer Operations, AML Compliance, Cross-border Payments, Paycoop, Everest, Next4biz, Grown minds
Experience

International Client Relations Specialist
Ensuring operational stability of the Project by coordinating cross-border payment cycles and managing internal workflows. Responsible for business process continuity and incident resolution to maintain high service standards in the financial market.

Founder & Business Owner
Key Achievements & Responsibilities: • Operations Management: Established and managed full-cycle business operations, including financial planning, vendor relations, and legal compliance in Turkey. • Strategic Marketing: Developed and executed local marketing strategies and social media campaigns, resulting in a consistent flow of new and returning clients. • Customer Relationship Management (CRM): Built a strong brand reputation by maintaining high service standards and personalized client engagement. • Regional Networking: Collaborated with local partners and managed the end-to-end service delivery process in a competitive market.

Regional Export Sales Executive
Key Achievements & Responsibilities: • International Market Development: Managed business operations for Russian-speaking regions, focusing on strategic positioning and sustainable growth. • Supply Chain & Export: Oversaw the full cycle of international shipments and documentation, ensuring seamless logistics and trade compliance. • Strategic Communication: Led international online meetings and partner negotiations, acting as the primary liaison between global clients and production teams to streamline order fulfillment.

Advertising and Public Relation manager
(brands: embawood, madeyra, ideal dizayn, embapanel) Furniture Company / Azerbaijan Public Relations Manager & Marketing Dep. Specialist - Responsible for ensuring positive public image and reputation - Media planning, analyze and evaluate campaigns and strategies - Adopt social media into the corporate culture - Liaising with dealers, stores - Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs - Organizing and coordinating photo shoots for corporate media - Organizing events including press conferences, exhibitions, open days and press - Maintaining and updating information on the organization's website - Making of advertising slogans, texts, articles, a content for an Organization web-site

Public Relatiıon and Marketing Manager
Baku
- Promotion of the brand - Participating in creation of Dirsi Project in Georgia (Marketing/Sales) - Maintaining and updating information on the organization's website - Making of advertising slogans, texts, articles, a content for an organization web-site - Carrying out the various PR-actions, working out the special offers, drawing up the actions scenario - Enlightenment of organization activity and special actions in mass-media - Researching, writing and distributing press releases to targeted media - Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs - Organizing and coordinating photo shoots for corporate media - Organizing and participating in construction exhibitions - Maintaining and updating information on the organization's website

Responsible Editor / Sales & Advertising Manager
Architectural Journal ”Archigallery” / Azerbaijan
Baku
- Managing of advertising, commercial and editorial activities of the organization - Liaising with journalists, publishing houses

Responsible Editor / Sales & Advertising Manager
International Architectural Journal ”Your House” / Azerbaijan
Baku
- Managing of advertising, commercial and editorial activities of the organization - Liaising with journalists, publishing houses

B2B & Advertising Manager
Caspian European İntegration Business Club (CEIBC) / Azerbaijan
Baku
- Advertising, commercial and editorial activities of the organization - Liaising with journalists

Advertising Manager
The International Publishing House ” Сaspian Energy “
Baku
MİLA İvgen's Contact Information
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