Mikyo Cha

IT Support Technician @ NGL TRANSPORTATION

About

I’m Mikyo Cha, a UX researcher with a strong focus on combining data analysis and human-centered design. 👩🏻‍💻📊 I have experience in usability testing, surveys, and interviews, supported by skills in Python, SQL, and data visualization. I have worked on projects in healthcare, cloud platforms, and cross-cultural UX, where I turned research insights into actionable design improvements. Passionate about human AI collaboration and cognitive ergonomics, I aim to explore how data-driven research can create better user experiences. Check out kaiacha.com, my portfolio website that I designed in Figma and built using React.js. ✨

Country

United States

City

Phoenix

Industry

Information Technology & Services

Skill

Communication, Front-End Development, Data Analysis, User Interface Design, Platform plan, User Experience (UX), UX Research, React.js, Computer Networking, Troubleshooting, User Experience Testing, 프로젝트 관리, 리서치, 플랫폼 기획

Experience

IT Support Technician

NGL TRANSPORTATION

2023-1 - 2024-1 · 1 yr 1 mo

Arizona, United States

- Install network and computer system - Maintain, repair, and upgrade the operating system including hardware and software - Frontend developer of logistics program with React - Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. - Manage servers, security solutions, surveillance system, network, hardware and equipment - Supervise and provide end-user services, including help desk and technical support services. - Provide troubleshooting support for escalated software and hardware problems. Coordinate vendor assistance when required.

Intern

NAVER Cloud

2022-7 - 2022-10 · 4 mos

대한민국 서울

- Conducted market research and analyzed the features and characteristics of cloud services. - Developed new cloud service proposals. - Created and managed content for the Naver Cloud Platform portal. - Supported planning through usability testing and data analysis. - Assisted with operational and miscellaneous tasks