Mike Small
US Country President - The Adecco Group & President Akkodis North America @ Akkodis
About
As President of Akkodis North America, my mission goes beyond transforming businesses with IT talent, consulting, solutions, and academy services. It's about enacting meaningful change within industries and communities. This journey centers around driving positive, impactful transformation. Over the years, I've honed skills in strategic operations, financial management, human resources, and leadership through executive roles at global firms. I bring this experience to my current roles, championing innovative strategies and efficiencies. In my role as US Country President for the Adecco Group, I'm committed to fostering collaboration and driving growth by uniting talents from Adecco, Akkodis, LHH, and Pontoon. My focus is on harmonizing diverse skills and perspectives for growth and innovation. Diversity and inclusion are pillars of my leadership, actively supporting initiatives like the Adecco Group’s Military Alliance, TAG Up, Girls Who Code, and the Expect Miracles Foundation. With an MBA from Queen's School of Business, my academic journey laid the groundwork for leadership combining strategic insight with empathy. This fusion is pivotal in advancing technology, business frontiers, and advocating for inclusivity and social responsibility. I encourage you to reach out, connect, and share your stories and challenges with me. Let's collaborate to make a meaningful impact in our industries and communities. Together, we can engineer a smarter future.
United States
Miami
Information Technology & Services
BPO, Business Development, Managed Services, Outsourcing, Strategy, Sales Management, Business Transformation, IT Outsourcing, Business Process, Leadership, IT Strategy, Program Management, Management, Business Analysis, Business Process Improvement, Enterprise Software, CRM, IT Service Management, Sales Process, Team Management
Experience
US Country President - The Adecco Group & President Akkodis North America
Akkodis
United States
Regional President of the Americas responsible for Akkodis North America including P&L, Consulting, Operations, Finance, HR, Sales & Solutions, focused on Talent (IT & Engineering Staffing), Consulting Services - Cloud, Security, Digital & Outsourcing solutions.
CEO - Americas
Sitel Group
Chief Executive Officer (CEO) of the Americas and is responsible for all functional aspects of the group’s Americas’ organization (North and Latin America); including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management. In his previous role as Chief Client Officer, Mike led the Americas’ Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals.
Chief Client Officer
Sitel Group
Miami/Fort Lauderdale Area
Executive Vice President, Global VXI & SYMBIO
VXI Global Solutions
Greater Los Angeles Area
Mike was the chief revenue officer for both VXI and Symbio. In this capacity, Mike oversees all global regional growth in China, Philippines and North America
Global Sales Officer, BPO
Capgemini
Miami/Fort Lauderdale Area
Mike was a member of BPO Executive Leadership Council, and the North American Executive Board. He oversaw all BPO Global Sales and account management activities, and enabled a global team of professionals to achieve individual and business growth objectives while cultivating relationships with clients, advisors, analysts and industry influencers. Responsible for the development and execution both organic and inorganic business development of new service lines and markets. In addition, he led a cross-portfolio solution development with Capgemini application and infrastructure services to deliver BPO-as-a-stack.
Director BPO Services North America
Hewlett Packard Enterprise
Dallas/Fort Worth Area
Responsible for the US, Latin American and Canadian markets. Developed and implemented sales strategy, operations with a focus on Financial Services offerings that included Client Contact Center Outsourcing, Finance & Administration, Cards & Payments, and Financial Services business process back office outsourcing. Mr. Small also was part of MphasiS, a Hewlett Packard Company – Bangalore, INDIA Feb. 2010 – Oct. 2011 Responsible for leading global outsourcing IT operations, sales, solutions and operations support for all large strategic clients. Managed sales and delivery teams in both Application and Business Process services.
Director Sales & Client Services
IBM
Client Director - Midsize Business, 2006 IBM Global Services Oct. 1998 – Jan. 2005 Practice Director– IT Managed Services Practice Executive – Security, Identity & Privacy Business Development Executive (BPO & ITO Outsourcing) Business Controls Manager, Quality and Risk Management Infrastructure Service Delivery Manager
Education
Queen's University
Corporate Finance
Mike Small's Contact Information
Phone
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