MIKELE CESCHIA
TESORERO CORPORATIVO @ Magdalena, Campo Para Crecer
About
With a solid foundation in telecommunications and strategy, my roles as Director of Business Strategy at IFX Networks / Ufinet and in leadership positions at Comcel, S.A. / Millicom International Cellular, have prepared me well to add value to your team. I bring expertise in strategic planning, B2B marketing, digital transformation, and stakeholder management, aiming to propel goals. At IFX Networks / Ufinet, I led a significant overhaul in service delivery and client relations for key B2B clients, ensuring excellence and satisfaction. My work at Comcel involved harmonizing customer experience, commercial strategies, and data analytics to boost B2B engagement, alongside spearheading digital transformation efforts that markedly improved efficiency and customer satisfaction. Additionally, my governance roles on the Board of Directors for the Telecommunications Chamber and the AYUDAME A VIVIR Foundation have broadened my strategic perspective and commitment to societal and corporate objectives.
Guatemala
Guatemala City
Telecommunications
Conectividad, Fidelización de clientes, Retención de clientes, Atención al cliente, Desarrollo organizacional, Trabajo en equipo, Coaching, Mentoría, Gestión de programas, Mentoría en liderazgo, Centros de contacto, Desarrollo de centro de llamadas, omnicanalidad, Networking, Para empresas (B2B), Dirección de equipos, Estrategias de mercado, Consultoría, cysco, Normas ISO
Experience

Experiece Care / Customer Success and Transformation Expert
www.consultorias.com.gt - MCB Consulting
Guatemala, Guatemala
Consultorias y Asesorias en Temas de Customer Experience, Mejor Continua y Change Management
Education
MIKELE CESCHIA's Contact Information
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