MIKELE CESCHIA

MIKELE CESCHIA

TESORERO CORPORATIVO @ Magdalena, Campo Para Crecer

About

With a solid foundation in telecommunications and strategy, my roles as Director of Business Strategy at IFX Networks / Ufinet and in leadership positions at Comcel, S.A. / Millicom International Cellular, have prepared me well to add value to your team. I bring expertise in strategic planning, B2B marketing, digital transformation, and stakeholder management, aiming to propel goals. At IFX Networks / Ufinet, I led a significant overhaul in service delivery and client relations for key B2B clients, ensuring excellence and satisfaction. My work at Comcel involved harmonizing customer experience, commercial strategies, and data analytics to boost B2B engagement, alongside spearheading digital transformation efforts that markedly improved efficiency and customer satisfaction. Additionally, my governance roles on the Board of Directors for the Telecommunications Chamber and the AYUDAME A VIVIR Foundation have broadened my strategic perspective and commitment to societal and corporate objectives.

Country

Guatemala

City

Guatemala City

Industry

Telecommunications

Skill

Conectividad, Fidelización de clientes, Retención de clientes, Atención al cliente, Desarrollo organizacional, Trabajo en equipo, Coaching, Mentoría, Gestión de programas, Mentoría en liderazgo, Centros de contacto, Desarrollo de centro de llamadas, omnicanalidad, Networking, Para empresas (B2B), Dirección de equipos, Estrategias de mercado, Consultoría, cysco, Normas ISO

Experience

Magdalena, Campo Para Crecer

TESORERO CORPORATIVO

Magdalena, Campo Para Crecer

LinkedIn
2024-9 - Present · 2 yrs 1 mo
IFX Networks

Business Development Manager

IFX Networks

LinkedIn
2023-6 - Present · 3 yrs 4 mos

Guatemala, Centro America

www.consultorias.com.gt - MCB Consulting

Experiece Care / Customer Success and Transformation Expert

www.consultorias.com.gt - MCB Consulting

2022-12 - Present · 3 yrs 10 mos

Guatemala, Guatemala

Consultorias y Asesorias en Temas de Customer Experience, Mejor Continua y Change Management

Tigo Guatemala

Experience Care & Loyalty B2B Director

Tigo Guatemala

LinkedIn
2001-9 - 2022-11 · 21 yrs 3 mos

Via 5 5-34 Zona 4

Coordinacion de Procesos de Atencion al Cliente de la Division Corporativa de Tigo Guatemala, Costumer Loyalty, Costumer Experience, Costumer Value Management.

Education

Northwestern University - Kellogg School of Management

Northwestern University - Kellogg School of Management

LinkedIn
2021-8 - 2021-9 · 2 mos
Universidad de Valparaíso

Universidad de Valparaíso

LinkedIn

Administración y gestión de empresas, general

2010 - 2011 · 1 yr
Universidad Rafael Landívar

Universidad Rafael Landívar

LinkedIn
1988 - 1994 · 6 yrs
Kellogg Executive Education

Kellogg Executive Education

LinkedIn

Liderazgo empresarial y diseño de estrategia

Kellogg Executive Education

Kellogg Executive Education

LinkedIn

Gestion Administrativa y Desarrollo de Planes Estrategicos

Kellogg Executive Education

Kellogg Executive Education

LinkedIn
2019 - 2019
Kellogg Executive Education

Kellogg Executive Education

LinkedIn
2021-8 - 2021-9 · 2 mos

MIKELE CESCHIA's Contact Information

Email

******@***.com

Phone

(**) *** ****

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