Mike Lavoie

Managed the sales activity within the computer,tablet, Headphones, speakers, MP3/Ipod, and mobile phone departments. Coach team to increase sales proficiency. This high volume operation was the first of 13 locations district wide to obtain the prestigious Renew Blue Certification. Certification was the result of obtaining a score of 95 on the official audit, 3 consecutive months of positive comps, and a Net Promoter score above 90%.

Coached and trained associates to maximize sales in computers, printers, tablets, and office supplies. Developed Assistant managers to become Store Managers. Created a sales driven team environment which placed the store within the top 100 stores out of 920. My team had the lowest shrink percent as well as the highest employee engagement scores over the last 2 years. Developed 8 employees for promotion at their next level.

Coached and trained employees to improve performance. Developed a customer service driven environment. Created processes and procedures to improve merchandising efforts, reduced shrink, and increased sales. Held numerous store sales records and reduced shrink every year. Managed the District's Training Store for all management candidates. Also mentored managers at 5 locations with volume's over $20 million each. Acted as the DM during his absence and vacations. Covered the DM role at most inventories.

Developed and trained all associates. Managed multiple locations. Improved sales by improving visual merchandising. Created processes to reduce shrink by 50%. Mentored several new mangers to ensure success after on boarding. Increased sales by 25% and managed a training store for all key holders within the District. Turned low performing locations into high performing units.

Trained and supervised all sales associates. Managed the wholesale side of the business including deliveries.