Michael Covington, MBA

Unifi Systems Administrator @ Memphis Grizzlies

About

I am a seasoned IT professional specializing in technical support, troubleshooting, and IT infrastructure optimization. With years of experience across diverse industries, I excel in resolving complex technical issues, enhancing system reliability, and implementing innovative IT solutions that improve operational efficiency. Known for my proactive and client-focused approach, I am dedicated to delivering technical excellence and fostering positive client relationships. Career Highlights: • Reduced annual IT expenses by $100,000 through strategic vendor management and cost-efficient procurement practices as an IT Administrator at LP Brown Co., Inc. • Introduced advanced work order systems to prevent inventory losses and streamline operational processes. • Designed and implemented cybersecurity measures to achieve CMMC compliance for government contractors as Owner/Consultant at Blues City IT LLC. • Delivered customized IT solutions for healthcare and small business clients, reducing downtime and enhancing operational efficiency as Lead Technician at GT Innovation, Inc. • Authored knowledge base articles and readiness programs, empowering clients with self-service solutions and improving incident resolution. I hold an MBA with a focus on Finance and a BSBA in IT Management, both from Christian Brothers University, Memphis, TN. I am currently pursuing a Master of Science in Cybersecurity from Georgia Institute of Technology. I look forward to meeting you! You can reach me at mike@bluescityit.com

Country

United States

City

Arlington

Industry

Higher Education

Skill

Business Systems Analysis, Systems Analysis, Information Technology, Information Systems, Firewalls, Network Security, Cybersecurity, Training, Relationship Building, Public Speaking, Networking, Leadership, Client Relations, Collaborative Problem Solving, Key Client Relationships, HTML, Information Technology Infrastructure, System Administration, Network Administration, Disaster Recovery

Experience

Unifi Systems Administrator

Memphis Grizzlies

2026-1 - Present · 9 mos

Memphis, Tennessee, United States

Owner / Consultant

Blues City IT LLC

2017-6 - 2026-1 · 8 yrs 8 mos

Memphis

● Designed and implemented cybersecurity measures to support government contractors in meeting CMMC compliance standards and regulatory obligations. ● Provided proactive troubleshooting and technical support, resolving 95% of escalated issues within 24 hours to improve client satisfaction. ● Authored detailed knowledge base articles to empower clients with best practices and self-service troubleshooting techniques for faster resolution.

IT Systems Engineer/ Analyst

L. P. BROWN COMPANY, INC.

2013-8 - 2026-1 · 12 yrs 6 mos

Greater Memphis Area

● Configured and maintained network infrastructure, including routers, switches, and firewalls, ensuring 99% system uptime and optimal performance. ● Managed Microsoft servers, VOIP systems, and endpoint security protocols to enhance performance, cybersecurity measures, and operational resilience. ● Conducted ERP upgrades and cloud migrations to modernize workflows, improve efficiency, and streamline critical business processes effectively.

Information Technology Consultant

GT Innovation, Inc.

2013-8 - 2026-1 · 12 yrs 6 mos

Memphis, Tennessee, United States

● Delivered customized IT solutions for healthcare and small business clients, ensuring efficient operations and minimal downtime for critical services. ● Established data backup systems and conducted regular restoration tests to secure critical client information and ensure data availability. ● Advised clients on cost-effective IT transitions, saving thousands annually through optimized system selection and procurement strategies.

Enrollment Management Data Analyst

Christian Brothers University

2013-6 - 2013-8 · 3 mos

● Collected and analyzed enrollment data to support strategic decision-making for improving student retention and recruitment initiatives effectively. ● Designed and delivered detailed reports and dashboards, providing actionable insights and recommendations to university leadership and stakeholders. ● Enhanced data accuracy and reliability by implementing robust data extraction, validation protocols, and audit procedures for quality control.

Technical Financial Assistance Counselor

Christian Brothers University

2011-2 - 2013-6 · 2 yrs 5 mos

● Administered FAFSA applications, ensuring compliance and timely allocation of financial aid to over 1,000 students annually. ● Conducted financial literacy workshops, increasing awareness of resources and improving student engagement by 30% through targeted outreach. ● Optimized financial aid processes by introducing innovative reporting and data management techniques to streamline operations effectively.