Mike Swartz

CEO

About

I’ve had the privelege of working for some of the best companies in the world. My leadership experience includes Fulfillment Center, Call Center, Supply Chain, Manufacturing and Operational Excellence. My accomplishments include: •Delivering customer value through Lean and Six Sigma methodologies • Broad knowledge base of high volume order fulfillment & call center solutions • Expert change management leadership skills • Strategic Business Planning • Building High Performance Teams (Triads) • Cross-Functional Project Leadership • Global Manufacturing • Analytical and creative problem solving skills • Lean Supply Chain Management • Lean & Six Sigma program creation, cultural integration and leadership • Operations Green and Brown field specialist in meteoric growth rate businesses Specialties: Understanding Customer Needs (what they value most) Identifying and eliminating waste in processes Improving customer experience to enable company growth

Country

United States

City

Downingtown

Industry

Internet

Skill

Supply Chain Management, Supply Chain, Lean Manufacturing, Operational Excellence, Change Management, Operations Management, Leadership Development, Six Sigma, Strategy, Cross-functional Team Leadership, P&L Management, Budgets, Team Building, Start-ups, Manufacturing, Value Stream Mapping, Vendor Management, Project Management, Strategic Planning, Kaizen

Experience

CEO

deHaven Group, LLC

2017-3 - Present · 9 yrs 7 mos

United States

I'm an independent consultant who supports e-commerce companies around the world. My areas of expertise include fulfillment operations, supply chain, call center operations, light manufacturing and operational excellence (lean and six sigma problem solving). I have extensive experience with companies in the USA and around the world.

SVP Operations

Instacart

2016-2 - 2017-3 · 1 yr 2 mos

Save yourself that trip to the market — Instacart delivers groceries in as little as an hour! We connect you with Personal Shoppers in your area to shop and deliver groceries from your favorite stores.

CEO

deHaven Group, LLC

2012-1 - 2016-1 · 4 yrs 1 mo

SVP, Operations

Folica, Inc.

2007-11 - 2011-12 · 4 yrs 2 mos

Dayton, NJ

Senior Vice President of fast growing, highly profitable, privately owned e-commerce company specializing in high end hair care and hair styling products.

Director, Operational Excellence

Amazon

1998-9 - 2007-10 · 9 yrs 2 mos

General Manager and Quality leader for one of the most customer-centric companies in the world. Strong record of accomplishments, increased responsibilities and advancement during 10 very high growth years.

General Manager / Director Distribution

QVC

1990 - 1998 · 8 yrs

West Chester, PA

Responsible for all Jewelry Distribution, Returns, Refurbishing and Return to Vendor operations for largest direct to consumer television response retailer in the world.

VP, Logistics and Planning (BSA Fulfillment Services)

Acxiom

1986 - 1989 · 3 yrs

Greenfield operation. Began with 6 employees. Built full service catalog fulfillment services company providing order entry, call center and fulfillment services. Assisted 35 companies in launch of their catalog businesses