Mike Smith
Chief Commercial Officer @ Floward
About
I build and transform commercial engines at scale — turning complex, multi-market retail and consumer platforms into profitable, AI-enabled growth machines. Over 25 years, I’ve held P&L and commercial ownership across $600M–8B businesses operating across owned, franchise, JV, and DTC models in 40+ countries. My work sits at the intersection of commercial strategy, operating model design, and AI enablement — translating emerging technology into measurable revenue, margin, and inventory outcomes. My track record includes: • 42% order growth + 23% EBITDA improvement at Floward while simultaneously cutting inventory 18%• 17% CAGR + 29% EBITDA growth at Flying Tiger Copenhagen through full commercial operating model transformation• 62% in-stock improvement across Walmart, Target, and Amazon at Funko through enterprise S&OP redesign• 80% SKU rationalization driving premium mix growth and margin expansion across MENA I’ve led AI deployment across product development, demand planning, localization, and allocation — not as a technology initiative, but as a commercial lever. I know how to build the operating infrastructure around AI so it actually sticks and delivers. Currently advising C-suite and PE-backed leadership teams on commercial transformation, AI product strategy, and growth operating model design. If you’re a PE sponsor, board, or executive team navigating scale, a pre-IPO inflection point, or commercial underperformance — I’d welcome a conversation.
United States
Greater Seattle Area
Consumer Goods
AI Enablement, EBITDA Growth, Retail Transformation, S&OP implementation, Purchasing, Life-cycle Management, Strategic Leadership, Global Sourcing, Merchandise Planning, Assortment, Procurement, Project Planning, Categorization, Management, Business Strategy, CPFR, Retail, Pricing, Strategy, Profit
Experience

Chief Commercial Officer
Dubai, United Arab Emirates
Executive owner of commercial strategy, brand, planning, pricing, and country team performance across 9 MENA markets. Brought in to build the commercial infrastructure and operating model in preparation for IPO. Impact: • 42% daily order growth and 23% EBITDA improvement while reducing inventory 18% • 24% AOV increase and 49% conversion improvement through AI-driven localization • 80% SKU rationalization while growing premium and luxury mix Transformation: • Designed and deployed a localized AI planning and allocation model across 9 complex country markets — creating a repeatable, scalable premium growth engine • Built and led “Revenue Squad” — a cross-functional C-suite initiative realigning Product, IT, and Marketing into a unified revenue output engine • Deployed a full S&OP commercial operating model delivering step-change margin and sales performance
Chief Commercial Officer
Copenhagen
Global commercial ownership across brand, planning, pricing, trade, design, and space in owned, JV, and franchise markets. Led enterprise-wide transformation from a decentralized pull model to a centralized commercial operating model enabling scalable, profitable global growth. Impact: • 17% CAGR and 29% EBITDA growth while reducing global inventory 16% • 41% improvement in in-stocks; 12% reduction in SG&A through AI-enabled demand planning • Loyalty program launch driving 37% improvement in CAC and ROS in year one Transformation: • Designed generative AI product development model improving campaign product decisions by 89% • Built and implemented a global Commercial Operating Model (COM) governing all commercial functions across franchise, owned, and JV markets • Launched award-winning collaboration with London College of Fashion, driving 2x apparel sales growth

VP - Merchandising, Planning, & Procurement
Seattle, WA
Led the global merchandise planning, S&OP, and procurement organization (50+ FTE) across multiple offices. Modernized the planning function into a core business driver with a single operational forecast across sales, planning, operations, and all channels. Impact: • 23% sales growth, 270bps margin improvement, 21% inventory reduction globally • Aged inventory reduced from 41% to under 8% • 62% in-stock improvement across Walmart, Target, Amazon, and Best Buy • Created key account planning group generating $150M in Top 5 customer sales Transformation: • Designed and launched enterprise S&OP engaging 150+ team members — still in use today as originally architected

VP - Merchandise Planning & Inventory Management
Los Angeles Metropolitan Area
Enterprise planning leadership across a highly complex multi-category portfolio. Led full modernization of planning and supply processes delivering step-change productivity, availability, and margin performance at scale. • 6% CAGR, 112bps margin improvement on 23% inventory reduction • 800bps availability improvement through flow planning implementation • Implemented Relex AI merchandising solutions for automated supply and demand • Launched enterprise S&OP across 100+ team members used for all corporate planning activities

Chief Executive Officer
Grand Rapids Metropolitan Area
Built a specialized executive search and consulting firm from zero to $1M in annual billings. Advised major retailers and consumer brands on supply chain optimization and digital/technology modernization. Key clients: Academy Sports, Meijer, Staples, 99 Cents Only, Dunham’s Sports, Alvarez & Marsal.

VP - Merchandising, Merchandise Planning, & Operations
Dallas, TX
Full commercial ownership reporting to CEO — merchandising, planning, allocation, pricing, space, and global sourcing in a grocery discount model. • 12% CAGR, 380bps margin improvement, 14% inventory reduction • 19% EBITDA improvement through inventory and cost optimization

Buyer, Planner, Space Analyst, Store Operations
Greater Grand Rapids, Michigan Area
Amazing career with a world-class company. Thank you Meijer. I progressively worked from pushing carts as a utility worker, to Department Manager, to Corp office where I fulfilled numerous roles including analyst, replenisher, merchandise planner, buyer, senior buyer.
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