mike smith

escrow process support manager

About

Over 10 years of experience in the title insurance and real estate industry, with a majority focus on global management, business analysis, and training. Areas of expertise include: * Operational, Project, and Change Management * Building and Fostering Effective Teams * Process Improvement and Elimination of Procedural Waste * Process Mapping * Data Analysis / Dashboard Creation * Analytical Problem Solving * Risk Mitigation * Offshore and Onshore Management * Training and Assessment * Leading Engaging and Effective Presentations

Country

united states

City

lockport

Industry

real estate

Skill

customer service, mortgage lending, team building, negotiation, process improvement, employee training, public speaking, reporting and analysis, operations management, business process improvement, relationship management, title insurance, strategic planning, event planning, microsoft excel, real estate transactions, cost reduction strategies, oracle user productivity kit, leadership

Experience

escrow process support manager

first american title

2016-7 - Present · 10 yrs 3 mos

hud-1 specialist

first american title

2008-2 - 2008-12 · 11 mos

trainer and process manual developer

first american title

2010-12 - 2011-8 · 9 mos

* Received the First American Excellence Award for creating and presenting 2 training seminars; a 4 hour, customer service seminar that I presented to 250 employees and a 2 day, new employee orientation seminar. * Developed and maintained the manuals for 3 Chicago Metro departments.

mortgage consultant

wells fargo

2007-2 - 2007-7 · 6 mos

Originated both portfolio and vender home loans

escrow support manager

first american title

2012-1 - 2012-12 · 1 yr

* Managed onshore employees who were responsible for assisting lenders, brokers, and attorneys with HUD-1 related questions and organizing lender and attorney documentation for HUD-1 preparation. * Improved my team's quality rating by 84% within 2 months of implementing an intervention program.

business education student teacher

carl sandburg high school

2010-8 - 2010-12 · 5 mos

* Student Teacher: Business Education * Designed and implemented lesson plans for 6 preps: Personal Law, Keyboarding, Accounting, and College Skills for Success * Differentiated instruction to meet the needs of all students * Related course material to the students’ lives and community * Freshman Football Coach * Coached the defensive backs and wide receivers * Planned drills and practice breakdowns

escrow support team lead

first american title

2008-12 - 2010-8 · 1 yr 9 mos

Supervised the day to day production of onshore employees who were responsible for assisting lenders, brokers, and attorneys with HUD-1 related questions and organizing lender and attorney documentation for HUD-1 preparation.

escrow production services - production manager

first american title

2013-11 - 2016-7 · 2 yrs 9 mos

* Manage 10 departments, consisting of 52 offshore and 5 onshore employees. These departments were created to support our direct escrow operations which are located across 28 states. * Analyze, map (Visio), and document complex processes in order to identify and eliminate waste and variation. * Organize and evaluate raw data collected through task analysis for expense allocation and production tracking. * Create Excel dashboards to organize substantial amounts of raw data. * Maintain a staffing analysis report that allows the executive team to create an 18 month staffing budget. * Direct and oversee rollout projects from implementation to completion. * Develop and implement new, standardized practices to be used in the support of our multistate division. * Create and maintain formal process documentation including procedures and flow diagrams. * Organize training programs for both my onshore and global staff. * Create job aids for, and train, escrow personnel (our customers) on how to utilize our services.