mike mohan

* Completed a series of training sessions to advance from Assistant Manager to Store Manager. * Worked closely with the district manager to formulate and build the store brand. * Addressed and corrected sales staff communication issues in a tactful and effective manner. * Contributed to merchandising ideas at team sale meetings. * Design and implemented customer satisfaction metrics * Trained staff to deliver outstanding customer service. * For all four quarters achieved sales targets. * Authorized order supply requests to replenish merchandise. * Maintained daily record of all transactions. * Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. * Determined staff promotions and demotions, and terminated employees when necessary. * Reorganized the sales floor to meet company demands. * Completed weekly schedules according to payroll policies. * Trained all new admin and assistant managers on store procedures and policies.

* Completed a daily pre-trip inspection checklist before first delivery of the day. * Selected the most efficient routes in compliance with delivery instructions and fuel policy. * Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. * Resolved customer complaints and adjusted orders. * Verified loads against shipping papers. * Notified branch management of any vehicle safety concerns and issues. * Obtained signatures needed to complete and process all paperwork in a timely manner. * Answered customer questions regarding shipments. * Verified sales orders before loading and unloading merchandise. * Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.

* Created databases and spreadsheets to improve inventory management and reporting accuracy. * Successfully established effective systems for record retention by creating database for daily correspondence tracking. * Standardized department filing system to increase efficiency. * Improved communication efficiency as primary liaison between departments and vendors. * Reconciled drivers daily delivery slips for cashing. * Assisted with cashing up process on alternative weekends. * Assisted in dispatching when short staffed. * Assisted in driving when short staffed. * Scheduled vehicle maintenance. * Vehicle Inspections. * Kept a log on vehicles daily fuel, oil and tire consumption. * Attended breakdowns.

* Followed check lists to verify that all important parts were examined. * Serviced heating, engine-cooling and electrical systems. * Rebuilt faulty assemblies, including steering systems and linkages. * Examined vehicles to determine the extent of damage or malfunctions. * Specialized in servicing brakes and fuel systems. * Repaired and replaced belts, hoses and steering systems. * Rebuilt and repaired engines. * Removed and replaced tires, shocks, struts and brakes. * Repaired and replaced radiators and water pumps. * Washed, waxed and buffed the exterior of vehicles. * Organized work records and filed reports. * Installed timing gears and timing belts. * Ordered accurate amounts of parts and supplies to maintain necessary inventory. * Worked on a variety of vehicles, including semi-trucks and tow trucks. * Assisted with driving when short staffed. * Did field services and repairs.

* Managed a team of 22. * Hired and managed staff, overseeing personnel grievances. * Reviewed the performance of subordinates. * Outsourced work and negotiated rates to specialists and other service providers. * Kept asset register up to date with 0% discrepancies. * Worked with managers to implement the company`s policies and goals. * Planned preventative maintenance for the year on all assets including statutory maintenance on transformers and pressure vessels. * Changed equipment to new products. * Planned and laid out work to meet production and schedule requirements. * Monitored maintenance processes and adjusted schedules. * Drafted a time scale for all maintenance jobs, reducing OT cost by 50%. * Maintained proper stock levels on consumables and critical stock. * Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

* Deal in after market spares, e.g.. Audi, BMW, Benz passenger and commercial, MAN, e.t.c. * Researched market competitors and industry trends to identify potential new products and services. * Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. * Established and maintained more than 10 business accounts. * Hired and trained 5 new employees. * Entered revenue and expense transactions and prepared expense reports * Completed purchase orders and customer invoices. * Monitored sales and service records and investigated discrepancies. * Handel logistics and tracking of deliveries.