mike mcdonough

* Responsible for 100+ servers (Solaris, Linux, Windows) * Performed Systems software and security updates and system backups * Installed and maintained complex system and network monitoring applications * Installed and maintained network element management systems * Monitored and analyzed equipment performance through operating system/application software to ensure proper operation. * Maintained user accounts on various systems for network security. * Upgraded system software and test system operation. * Tracked system maintenance activity and trouble reports * Developed written procedures and training documents to support operational needs. * Performed system analysis to recommend additional hardware, software and facilities * Provided Tier 2 technical support on maintained systems * Environment: Solaris, Linux, Windows, Supporting Network Element Management * Systems

* Provided classroom and instruction for Understanding xDSL, Internetworking TCP/IP * Networks, Switching in IP Networks, Trouble-shooting TCP/IP Networks, Converging * Voice and Data Networks, Introduction to Voice over IP and Voice over Data * Provided user feedback to course authors for future revisions

Designed and installed the network operations center Assisted in the installation and commission of a DMS500, Alcatel 1671, and ancillary support equipment as a member of the network design team

* Responsible for department operations providing interactive voice response (IVR) systems support to government and civilian customers (Citicorp, MCI, U.S.D.A, et. el.) Held positions of Site Manager, Lab Ops Manager * Second Level Support, and Senior Manager * Network Management at USAN prior to assuming the responsibilities of Tech Support Director.

* Responsible for the daily operations of a network operation center providing heath monitoring of * IVR applications and supporting servers * Environment: IVR. Telecomm, Support Center

* Role: * Responsible for testing and certification of new product offerings * Provided second level support for all IVR products * Involved in testing of all incoming and outgoing hardware in support of continuing systems * operations * Environment: IVR. Telecomm, Support Center

* Role: * Responsible for all server site operations including: Server backups, Telephony adds moves and * changes (T1, T3) and Trouble ticket resolution * Environment: IVR. Telecomm

* Design and Install an IBM server farm * transition operations from collocated to in house * equipment. * Provide Unix support to web developers * Perform systems updates both firmware and software * Resolve web service failures * Recommend, plan and execute architecture upgrades. * Review and improve automation scripts

I work with a team of engineers responsible for the implementation and support of ISP service delivery and management applications. Our team supports these application though the entire life cycle of the application which involving planning, installation, configuration and upgrades of application software, servers and related hardware as well as providing systems infrastructure documentation.