Mike Langenfeld

Former Chief Operating Officer with 36 years of experience leading large, people-intensive business services organizations. I now work fractionally with growing companies that need senior call center and CX leadership without a full-time executive hire. I previously oversaw enterprise operations for a 2,000-employee organization with revenues ranging from $50M to $150M, supporting regulated, mission-driven, and consumer-facing clients. My experience spans multi-phase growth and transformation, including expansion from 4 to 25 physical locations, transition to a remote workforce, international outsourcing, and the implementation of disciplined KPI, QA, and performance reporting. I am known for hands-on leadership in workforce strategy, operational execution, vendor management, and data-driven decision-making. I have also provided steady executive leadership during periods of disruption and risk, including guiding an organization through a major cybersecurity breach, operational shutdown, and successful business relaunch. Today, I focus on fractional advisory engagements and paid board roles with private equity-backed and growth-oriented companies where operational scale, workforce optimization, performance transparency, and enterprise risk management are critical to value creation.