mike clarke
prince 2
About
I am a senior IT management professional with extensive industry experience in ITSM and Project Management that extends over 20 years. I have relevant experience in both the private and public sectors and have industry standard qualifications including PRINCE 2 and ITIL. My interpersonal, communication and negotiation skills are excellent and I enjoying working with other stakeholders to develop strong working relationships at all levels of the business. I thrive when working as part of a successful and productive team and particularly enjoy it when I am leading, directing and motivating it. My track record is one of consistently delivering quality products and services in what are often highly pressurised and challenging working environments.
united kingdom
hayling island
information technology and services
it service management, stakeholder management, it project and program management, business relationship management, prince2, itil, service delivery, requirements gathering, project management, requirements analysis, management, sdlc, process improvement, strategy, project delivery, information technology, infrastructure, it strategy, change management, service management, it management, governance, it operations, service improvement, itil v3 foundations certified, incident management, sla, project portfolio management
Experience
prince 2
it business realtionship and service delivery manager
jobsite
it business relationship and service level manager
west sussex county council
it project manager
uk ministry of defence
analyst programmer
uk ministry of defence
it business relationship manager
transport for london
management of major home improvement project
looking for new job opportunities
Career break taken to oversee major home improvement project.
it service delivery partner
sse plc
* Responsible for the delivery of high performance, end-to-end IT operational services and supporting SSE business processes to agreed Service Level Agreements (SLA's). The role gives me responsibility for the delivery of Group IT Infrastructure and major platforms for the rest of IT and the business * In setting up the role, I was able to achieve the following: * Prioritisation of Group IT services and creation of a top ten List * Creation of detailed service maps for IT services and definition of the appropriate supply chain * Drafting, negotiating and agreeing SLAs for critical services * Documenting all outcomes
it change manager
sse plc
At SSE, our job is to provide the energy people need in a reliable and sustainable way. We're involved in producing, distributing and supplying electricity and gas and we provide other energy-related services as well. SSE is the only company listed on the London Stock Exchange involved in such a wide range of energy businesses.
it service manager
uk department of health
Education
solent university
mike clarke's Contact Information
Phone
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