mike bonner

I worked as a phone tech trouble shooting complaints for gateway customers. I was part of the "first call resolution" initiative. 3 months in, I was moved to the escalation lines to help handle the more difficult support issues.

Dates approximate. I worked as a junior admin, on a sparc 20 running solaris. My duties included trouble shooting problems, supporting windows users, phone support for mobile users, some web page building with light php scripting. I administered user accounts, and did whatever was necessary to keep things running smoothly.

I supported users on a small network, assisted in the design and set up of the initial network when the company relocated to Sheridan, and administered an NT 3.51 box, as well as an SCO box.

The dates are best guess. I worked initial as a lab monitor, then moved into the junior admin position. My responsibilities included nightly backups, Junior admin level work on SCO Unix, VMS, and some NT 3.5. Also assisted in maintaining a large number of windows machines during the advent of win95.