mike barry

Responsible for management of .NET application development projects of varying complexity depending on customer needs Develop/ update project plans including information such as project objectives, technologies, systems, information specifications, schedules and staffing Prepare project status reports by collecting, analyzing, and summarizing information and trends Assign duties, responsibilities, and spans of authority to project personnel Schedule and facilitate meetings, confer with project personnel to identify and resolve problems

Appointed to position after being personally requested by Project Manager from senior management to assist with the power down of one of customer’s primary production data centers Helped manage the eight month planning process involving a project team of 50 + individuals Assisted in developing, assessing and selecting the proper strategy for project Assisted with identification of details of project including work activities, task sequences, scheduling and risk identification Successfully implemented project without impact to any of customer’s production facilities during production hours Awarded special recognition for successful execution of project upon completion by customer’s Vice President of IT Upon completion of project, facilitated a review among stakeholders of lessons learned including success, failures, and suggestions for process improvements which were then presented to upper management

Promoted to position after being cited for exemplary service in operational aspects of Senior Technical Support Analyst role ISO 9000 Author that created and maintained all ISO related backup and restore documentation to be used as reference tools by TSAs Trained all TSAs on backup procedures, system monitoring, and problem resolution techniques Troubleshot and resolved any backup failures in Windows and UNIX environment Resolved hardware/software problems and placed vendor service calls as necessary

Senior level role split equally between second level technical support for Engineering users and pier mentoring and training Provided Engineering end users PC/ AIX and HP - UX Workstation software/ hardware support ISO 9000 Document Approver responsible for reviewing technical documents authored by other individuals to ensure those documents were of sound content, structure, readability and flow ISO 9000 Document Author responsible for writing technical instructional documents for tasks of which I was responsible to be used as reference tools by other TSAs Conducted periodic training sessions for department staff as new processes, procedures and/or applications become available in relation to assigned responsibilities Interfaced with numerous support groups on a daily basis and attended scheduled meetings and training sessions with these groups with the intent of bettering the overall quality of second level support

Track, manage and monitor infrastructure work orders Ensure all infrastructure tasks are completed on schedule while meeting cost and quality goals Identify, triage and work with support providers to identify solutions to technical obstacles Act as technical liaison with and between the application teams, migration technical team, infrastructure/operations teams and architecture teams to technically enable migrations Leverage business, management and technical skills to develop and drive comprehensive, multi-faceted and balanced solutions Communicate project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner Discuss and prioritize project issues with the project team, and provide help/support to the project team as required Collaborate with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project Awards: CIO “ROAR Award”/ 2 X Team GM Recognition